Technology Consultant

TELUS Digital; Vancouver; On-site; CAD 84,000 - 105,000; Full time

Job summary

TELUS Digital in Vancouver is seeking an experienced telecom AI/automation engineer to lead automation initiatives within TELUS Managed Services, collaborating with network engineers and analysts to translate complex requirements into scalable AI/automation workflows.

The role combines hands-on development in Python/JavaScript, API integrations, Linux/Windows, virtualization, and container platforms, with leadership on automation projects and mentoring teammates.

Qualifications

• 5+ years in telecom engineering or AI solutions
• Bachelor or Master in Engineering or Computing
• Experience leading automation projects
• Knowledge of ITSM (ServiceNow) and cloud AI

Responsibilities

• Configure, test, optimize and manage management and monitoring tools for TELUS Managed Services.
• Assist with the configuration, changes, updates, and deployment of new use cases for our AIOPS platform.
• Perform routine MCP development & maintenance to ensure seamless communication between AI models and underlying data systems.
• Collaborate with network engineers, business analysts, and architects to translate managed services requirements into actionable AI/Automation workflows.
• Build and maintain Automation workflows that reduce repeated tasks across the TELUS Managed Services environment.
• Provide technical guidance and troubleshooting support to a team of technology professionals working on TELUS Managed Services.

Skills

Telecom engineering

Automation experience

Python/JavaScript

API integrations

Linux/Windows

Virtualization

Containers

NOC workflows

AI technologies

Team leadership

Security clearance

Education

Engineering degree

Job description

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end‑to‑end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi‑billion‑dollar parent company.

Join Our Team And What We'll Accomplish Together

Be a part of a transformational journey with innovative talent and leading edge technologies.

What You’ll Do

• Configure, test, optimize and manage management & monitoring tools for TELUS Managed Services.
• Assist with the configuration, changes, updates, and deployment of new use cases for our AIOPS platform.
• Perform routine MCP systems (Model Context Protocol) development & maintenance to ensure seamless communication between our AI models and underlying data systems.
• Collaborate with network engineers, business analysts, and architects to translate managed services requirements into actionable AI/Automation workflows.
• Build and maintain Automation workflows that reduce repeated tasks across the TELUS Managed Services environment.
• Provide technical guidance and troubleshooting support to a team of technology professionals working on TELUS Managed Services.

What You Bring

• Recognized for your strong foundation in telecom engineering and network operations, combined with hands‑on automation experience.
• Ability and willingness to quickly learn and master enterprise toolsets.
• Skilled at translating network strategies, architectures, and NOC workflows into automated AI/agentic solutions.
• Advanced knowledge of internetworking technologies and multiple network protocols (i.e. IP, Firewall, Gigabit Ethernet, MPLS/VPN, QoS, Management Protocols, Cloud based Services).
• Hands‑on experience with Python/Javascript programming, API integrations, Linux/Windows environments, virtualization, and containerized platforms.
• Adept at balancing priorities effectively while handling multiple projects simultaneously.
• Possesses in‑depth understanding of telecom industry trends, NOC operations, and emerging AI technologies.
• Experience in serving as a technical lead on automation/development projects.
• 5+ years of experience as a telecom engineer, network developer, or AI solutions consultant in a communications service provider or solution provider organization.
• Bachelor/Master’s degree in Engineering, Computing Science, Software Engineering, Information Systems, or equivalent.
• Great‑to‑haves
• Govt of Canada Security Clearance (Level 2 Secret)
• Deep knowledge of Software Development and advanced Machine Learning concepts
• Industry Certifications in AI, Cloud (GCP), or Networking (Cisco/Juniper/Palo Alto)
• Knowledge of ITSM systems (Incident, Problem and Change management, CMDB, ServiceNow)

Why Join Us

At TELUS Digital, you’ll be part of a team that’s shaping the next generation of telecom systems through innovation, agility, and collaboration. We combine global delivery excellence with a start‑up mindset to deliver impactful digital experiences for millions of customers.

Join us to architect the future of connected digital ecosystems

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

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Compensation Range: CA$84K - CA$105K