Technology Business Analyst

Citigroup, Inc.; Mississauga; On-site; CAD 88,000 - 132,000; Full time

Job summary

The Technology Business Analyst with a Workday focus at Citi drives complex HR technology initiatives, leading workstreams and influencing Workday implementations and optimizations. You’ll bridge HR needs with technical solutions, requiring deep Workday expertise and strong stakeholder management.

Responsibilities include planning, delivering Workday configurations, integrations, and reports, plus governance and risk management.

Qualifications

• Experience in HR Technology, Business Analysis, or Project Management with Workday HCM implementations.
• Demonstrated deep functional and technical workday capabilities across modules (Core HR, Absence, Benefits, etc.).
• Strong knowledge of Workday integration methodologies (EIB, Studio, Core Connectors) and advanced reporting.

Responsibilities

• Lead planning, execution, and delivery of complex Workday initiatives, including new module implementations and integrations.
• Serve as the liaison between HR stakeholders, technology teams, and external Workday vendors.
• Architect and support advanced Workday configurations, custom reports, and integrations to meet business needs.
• Analyze HR processes within Workday and recommend optimization leveraging Workday capabilities.
• Provide business analysis and project management support for HR technology programs.
• Identify and mitigate risks related to Workday changes, data security, and compliance.

Skills

Workday expertise

Stakeholder management

Analytical thinking

Project management

Communication skills

Education

Bachelor’s degree or equivalent

Tools

EIB

Workday Studio

Core Connectors

BIRT

Calculated Fields

Dashboards

Job description

Team/Role Overview

The Technology Business Analyst, with a Workday focus, acts as a seasoned professional, driving initiatives and complex problem-solving within the HR technology landscape, specifically leveraging the Workday platform. This role serves as a critical Technology Relationship Manager, bridging the gap between business needs and technical solutions. The incumbent will operate with a high degree of autonomy, lead workstreams, and influence decisions related to Workday implementations, enhancements, and ongoing optimization. This position requires in-depth Workday expertise, advanced analytical capabilities, and exceptional stakeholder management skills.

What you’ll do:

• Strategic Workday Leadership: Lead the planning, execution, and delivery of complex Workday initiatives, including new module implementations, system enhancements, and integrations. Drive continuous improvement and innovation within the Workday ecosystem.
• Technology Relationship Management: Act as the primary liaison and strategic partner between HR business stakeholders, technology teams, and external Workday vendors. Proactively engage stakeholders to understand evolving business needs, translate them into comprehensive technical requirements, and communicate complex technical concepts effectively.
• Advanced Workday Solutioning: Architect and support the implementation of advanced Workday configurations, custom reports, calculated fields, and integrations (EIB, Workday Studio, Core Connectors) to meet business requirements. Troubleshoot and resolve complex Workday functional and technical issues, acting as an escalation point.
• Process Optimization & Best Practices: Conduct in-depth analysis of existing HR processes within Workday, identify opportunities for optimization, and recommend innovative solutions that leverage Workday’s full capabilities to enhance efficiency, user experience, and data integrity. Champion Workday best practices and governance standards.
• Project & Program Management Support: Provide business analysis and project management support for HR technology programs, ensuring alignment with strategic objectives, adherence to timelines, and successful delivery of high-quality solutions.
• Risk Management & Compliance: Proactively identify, assess, and mitigate risks associated with Workday system changes, data security, and compliance with internal policies and external regulations. Ensure adherence to the firm’s reputation and safeguarding principles, demonstrating sound ethical judgment.

What we’ll need from you:

• Experience: Experience in HR Technology, Business Analysis, or Project Management, with experience in Workday HCM implementations, configurations, and support.
• Workday Expertise: Demonstrated deep functional and technical expertise across multiple Workday HCM modules (e.g., Core HR, Absence, Benefits, Compensation, Talent, Payroll, Reporting).
• Technical Acumen: Strong understanding of Workday integration methodologies (EIB, Workday Studio, Core Connectors) and advanced reporting capabilities (Custom Reports, BIRT, Calculated Fields, Dashboards).
• Project Leadership: Proven track record of leading significant Workday projects or workstreams from conception to deployment, including requirements gathering, design, configuration, testing, and change management.
• Analytical & Problem-Solving: Excellent analytical, conceptual, and problem-solving abilities, with a capacity to distil complex issues into clear, actionable solutions specific to the Workday platform.
• Communication & Influence: Effective written and verbal communication skills, with the ability to engage, influence, and negotiate with diverse stakeholders at all organizational levels.
• Certifications (Preferred): Relevant Workday certifications (e.g. Workday HCM, Reporting, Integrations) are highly preferred. Project Management (PMP) or Process Improvement (Lean, Six Sigma) certifications are a strong advantage.
• Technical Proficiency: Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Visio) for data analysis, presentation, and process mapping.
• Education: Bachelor’s degree/University degree or equivalent experience in Information Technology, Human Resources, Business Administration, or a related field.

Job Family Group:

Project and Program Management

Job Family:

Project Management

Time Type:

Full time

Primary Location Full Time Salary Range:

$88,240.00 - $132,360.00

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate’s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

Equal Opportunity

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.