Technology Analyst

Harbourfront Wealth Management; Toronto; On-site; CAD 70,000 - 75,000; Full time

Job summary

Harbourfront Wealth Management is seeking a Technology Analyst to join our IT team. You will be the primary contact for IT inquiries and support, ensuring smooth operation of our technology infrastructure and delivering exceptional service to employees.

This role focuses on Microsoft 365 administration, security, user access, and collaboration tools. You will implement and maintain IT systems, document procedures, assist with IT projects such as migrations and software deployments, and educate

Qualifications

• Post-secondary degree in computer science or equivalent work experience.
• Experience administering Microsoft 365 apps (SharePoint, Teams, Outlook, OneDrive).
• Strong IT support and customer service skills.
• Experience with security and access controls.
• Ability to communicate with non-technical users.

Responsibilities

• Manage and prioritize helpdesk tickets with timely resolutions.
• Provide hardware, software, and network troubleshooting.
• Install and configure desktops, laptops, printers, and IT equipment.
• Administer user accounts, permissions, and access rights.
• Document IT procedures and maintain knowledge base.
• Assist IT projects such as system migrations and software deployments.
• Educate end-users on IT best practices.

Skills

Helpdesk management

Customer service

IT support

Microsoft 365

Troubleshooting

Communication

Education

Post-secondary degree in Computer Science or equivalent

Tools

Microsoft 365 Admin

SharePoint

Teams

Power BI

Intune

Exchange

Job description

Who we are:

Harbourfront Wealth is a dynamic industry leader specializing in financial services and wealth management. We are a fast-growing wealth management firm with over $23 billion in assets under administration, comprised of five integrated entities: CIRO dealer, investment counsel, asset manager, U.S. Registered Investment Advisor (RIA) and insurance company. At Harbourfront Wealth, our core values start with the belief that great people make great companies.

Career opportunity:

We currently have a career opportunity for a Technology Analyst to supplement our IT team. As the primary point of contact for all IT-related inquiries and support requests, the Technology Analyst will be responsible for ensuring the smooth operation of our company's technology infrastructure and providing exceptional customer service to our employees. This is a specialized role responsible for the administration and daily operations of the Microsoft 365 environment used for messaging and collaboration for Lactalis Canada.

You will be responsible for:

• Manage and prioritize helpdesk tickets, ensuring timely resolution of technical issues and requests.
• Provide technical support and troubleshooting for hardware, software, and network-related problems.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Administer user accounts, permissions, and access rights in accordance with company policies.
• Collaborate with other IT team members to implement and maintain IT systems and infrastructure.
• Document and maintain IT procedures, guidelines, and knowledge base articles.
• Assist in the planning and execution of IT projects, such as system migrations and software deployments.
• Train and educate end-users on IT best practices and procedures.
• Perform administration of Microsoft 365 covering management of user accounts, groups and create and disable accounts promptly for effective management of associated subscription licenses
• Perform administration of Microsoft Exchange covering mailboxes, calendars, distribution lists, meeting rooms and meeting room technology, maintain email security and protection, perform user data backup and recovery
• Perform administration of SharePoint, Microsoft Teams, Microsoft Teams Phone System and OneDrive, create, develop, implement, maintain and support document libraries and sites hosted in accordance with company guidelines, in the Lactalis Canada Hub site in accordance with company guidelines
• Assist in the technology transition of new advisory teams
• Maintain security of the overall environment in accordance with company guidelines covering data backup, retention and retrieval, implement critical security patch and software updates as required and respond to cyber security events promptly to remove and remediate threats to maintain normal business operations
• Maintain optimal performance of the overall environment by conducting performance tests, as required, on new and existing programs for the purpose of correcting errors, isolating areas for improvement, and general debugging
• Provide on-going application and end-user support by identifying and resolving application problems in order to provide continuous business operations

The ideal candidate for this position has:

• Post-secondary degree/diploma in Computer Science or equivalent work experience with developing applications in Microsoft 365, such as SharePoint, Teams, PowerBi,
• Strong Microsoft 365 experience; (sharepoint, outlook, Teams, one drive, Microsoft Defender, Intune)
• Experience with conditional access policies and Intune management
• 5+ years work experience with O365/M365 Administration at a senior level
• Highly self-motivated and self-directed, able to work independently as well as in a team setting, the ability to foster a collaborative environment, and the ability to seek out information and knowledge to address knowledge gaps to solve problems
• Strong interpersonal, oral and written communication skills needed to communicate with clients, other members of the IT team and external parties (vendors and service providers)
• An ability to analyze client requirements and communicate effectively to provide guidance throughout the development cycle, from planning through to completion
• Analytical and problem-solving abilities, with a strong desire and focus on self-learning
• Strong customer service orientation
• Superior project management skills, effectively prioritize and execute tasks in a high-pressure rapidly changing environment, focused on quality and results oriented and strong attention to detail
• Knowledge of the company’s applicable data privacy policies
• Translated technical terms to non-technical users

Technical Skills:

• Strong technical knowledge of PC and server software, hardware, network and cybersecurity
• Advanced level experience and knowledge Microsoft O365 & Exchange Administration and application development, PowerShell, Microsoft Teams Phone System and other tools available in the ecosystem
• Strong technical knowledge of PC and server software, hardware, network and cybersecurity
• Working technical knowledge of: Windows Server administration, Office/M365 & Exchange administration, O365/M365 applications (SharePoint, Outlook, Teams, Yammer, etc.), Windows desktop operating systems, Microsoft Office, Networking – Ethernet, TCP/IP, DNS

Salary Range:

$70,000 - $75,000 per annum (actual salary offered will be commensurate with education, experience, and internal parity).

Diversity and Inclusion

Diversity is an important value to us. We are committed to providing equal opportunities in employment and to providing a workplace which is free from discrimination and harassment. This means that all job applicants and employees will receive equal treatment regardless of race, colour, ethnic or national origins, sex, marital status, disability, age, sexual orientation, religion, or belief.