Techno-Functional SAP Service Cloud V2 Consultant

Software International; Old Toronto; Remote; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Techno-Functional SAP Service Cloud V2 Consultant to enhance their team. This exciting role involves designing, implementing, and maintaining SAP Service Cloud V2 solutions tailored for Utilities Customers. Ideal candidates will blend technical expertise with functional knowledge to support business processes and drive innovation. Join a dynamic environment where your contributions will directly impact the efficiency and effectiveness of service delivery. If you are passionate about leveraging technology to improve customer service processes, this opportunity is perfect for you.

Qualifications

• 3-5 years of hands-on experience with SAP Service Cloud V2 or strong green field implementation.
• Strong proficiency in SAP C4C and SAP Cloud Platform Integration.

Responsibilities

• Develop and implement SAP Service Cloud V2 solutions to meet business requirements.
• Customize and configure SAP applications including workflows and integrations.

Skills

SAP Service Cloud V2

SAP C4C

SAP C/4HANA

SAP Cloud Platform Integration

Problem-solving skills

Communication skills

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

SAP Cloud Platform Integration Suite

Job description

Techno-Functional SAP Service Cloud V2 Consultant

Job Openings: Techno-Functional SAP Service Cloud V2 Consultant

About the Job

Software International (SI) supplies technical talent to a variety of Fortune 100/500/1000 and other companies in Canada/US. We currently have a 1-year long contract with our F500 consulting client for a Techno-Functional SAP Service Cloud V2 Consultant.

Location: Toronto, ON - remote

Required Start Date: ASAP

Type: 1-year contract

Job Summary

We are looking for a Techno-Functional SAP Service Cloud V2 Consultant to join our team. This role involves designing, implementing, and maintaining SAP Service Cloud V2 solutions for Utilities Customers. The ideal candidate will have a blend of technical skills and functional knowledge to effectively support business processes and drive innovation.

Key Responsibilities

1. Design and Implementation: Develop and implement SAP Service Cloud V2 solutions and Instance as Green Field to meet business requirements.
2. Customization and Configuration: Customize and configure SAP Service Cloud V2 applications, including workflows, reports, business rules, extensions, integrations, KUT fields, and custom objects.
3. Integration: Integrate SAP Service Cloud V2 with other systems and third-party applications.
4. Technical Support: Provide technical support and troubleshooting for SAP Service Cloud V2 applications.
5. Collaboration: Work closely with business stakeholders to understand their needs and translate them into technical solutions.
6. Security: Ensure the security and compliance of SAP Service Cloud V2 applications.

MUST Have: Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP C/4HANA, and SAP Cloud Platform Integration, Utilities Industry.

Qualifications

1. Experience: 3-5 years of hands-on experience as an SAP Service Cloud V2 and/or very strong green field implementation experience of prior version of C4C.
2. Technical Skills: Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP C/4HANA, and SAP Cloud Platform Integration.
3. Functional Knowledge: Understanding of customer service processes of Utilities companies and best practices.
4. Certifications: SAP certifications such as SAP Certified Application Associate - SAP Service Cloud V2 are preferred.
5. Soft Skills: Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.

Education: Bachelor's degree in computer science, Information Technology, or a related field.

Preferred Skills

1. Experience with other SAP solutions (e.g., SAP Sales Cloud, SAP Marketing Cloud).
2. Knowledge of integration tools like SAP Cloud Platform Integration Suite.
3. Familiarity with Agile methodologies and DevOps practices.