Technician Operations & Training Coordinator – Award Winning Facilities Firm

Freshco; Canada; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading grocery retailer in Canada is seeking a Technician Operations & Training Coordinator to support the facilities maintenance team. This position involves coordinating technician workflows, delivering training on systems, and ensuring compliance documentation is current. The ideal candidate will have strong communication skills and experience in training or onboarding. This role is crucial for enhancing service quality and operational efficiency within the team.

Qualifications

• Experience in facilities maintenance or operations support is preferred.
• Strong communication and interpersonal skills to work with cross-functional teams.
• Experience in training or onboarding team members.

Responsibilities

• Coordinate technician workflows and onboarding processes.
• Deliver training on company systems and CMS platforms.
• Maintain technician records to ensure compliance.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem-solving mindset

Detail-oriented

Tools

CMS platforms

Workflow tools

Job description

The Technician Operations & Training Coordinator plays a key role in supporting the day-to-day effectiveness of the facilities maintenance team. This positionis responsibleforcoordinating technician workflows, leadingonboardingand compliance processes, supporting rate negotiations, and delivering system training to internal team members.

Working closely with the Technician Operations Manager, this role ensures technicians are set up for success, operational processes run smoothly, and team members are confident using company systems and CMS platforms. This is a hands‑on, detail-driven role that balances relationship management, coordination, and continuous improvement.

Responsibilities of this position include but are not limited to the following:

Technician Support & Relationship Coordination

• Build andmaintainstrong working relationships with technicians to support performance, engagement, and retention.
• Act as a primary point of contact for technician questions related to processes, systems, and operational requirements.
• Identifytrends, challenges, and opportunities, escalating insights to the Technician Operations Manager.
• Source, screen, and coordinate onboarding of technicians based on operational needs.
• Lead onboarding coordination, including system access, training, and documentation collection.
• Negotiate technician rates within company guidelines to ensure competitive and cost-effective agreements.
• Maintain technician compliance by ensuring all required documentation and certifications are current.
• Track expirations, follow up on outstanding items, and ensuretimelyrenewals.
• Maintainaccurate, organized technician records in alignment with company standards.
• Support continuous improvement of onboarding and compliance processes to increase efficiency and consistency.

Training & Systems Support

• Deliver training to internal team members on company systems and CMS platforms.
• Support onboarding new hires by teaching system navigation, workflows, and work order processes.
• Maintain and update training materials to ensure clarity, consistency, and ease of use.
• Track training completion and ensure adherence to required learning modules.
• Identifyknowledge gaps and collaborate with leadership to develop targeted training solutions.

Administrative Support

• Provide administrative backup support to RFS, including monitoring shared inboxes, routing work order updates, andmaintainingaccuratedocumentation.

Qualifications

• Experience in facilities maintenance, field services, operations support, or a related environment is preferred.
• Strong communicationand interpersonal skills, with the ability to work effectively with field-based and cross‑functional teams.
• Experience training or onboarding team members on systems and processes.
• Highly organized with strong time management and prioritization skills.
• Proficiencywith CMS platforms, workflow tools, and operational systems.
• Detail-oriented with a proactive, problem-solving mindset.
• Experience in technician/vendor sourcing, onboarding, or rate negotiation is an asset.

Success in This Role Looks Like

• Technicians are efficiently sourced, onboarded, and supported.
• Rate negotiations are handled professionally and align with company standards.
• Compliance documentation isaccurate, current, and audit ready.
• Team members confidently and consistently use company systems and CMS platforms.
• Operational workflows are efficient, well‑documented, and consistently followed.
• The teamoperateswithstrong communication, clarity, and accountability.

Why This Role Matters

• This role sits at the center of technician experience and operational execution. Success here directlyimpactsservice quality, team efficiency, and the company’s ability to scale with consistency and confidence,ultimately creatingstrong partnerships in our collective work.

Apply today!

Freshco is committed to equal employment opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability. Please note that any offer of employment may be subject to reference checks and background checks, including a criminal record check as part of the selection process.