Technician, IT Support (Temporary, on-site)

Gildan; Montreal; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in apparel manufacturing is seeking a dedicated IT Support Technician to join their team. This role involves providing exceptional customer service while managing IT support requests and incidents at the local head office. You will be responsible for imaging devices, setting up printers, and ensuring smooth operations for end users. The company values diversity and offers a collaborative work environment with opportunities for mentorship and continuous development. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Attractive benefits packages

Mentorship opportunities

Diverse workplace environment

Qualifications

• Experience in a help desk environment preferred.
• Excellent knowledge of Windows 10 and 11 Operating systems.

Responsibilities

• Provide onsite IT support for end user devices and peripherals.
• Imaging laptops and desktops and managing IT equipment inventories.

Skills

Customer Service Orientation

Technical Support

Communication Skills

Problem-Solving

Bilingualism (English/French)

Education

College Degree in Computer Science

Tools

SCCM Server

MDM Workspace ONE

MS Office 365

Incident Management Tools (ServiceNow)

Job description

Who we are

Gildan is leading the way in apparel manufacturing, with a strong portfolio of brands, including Gildan, American Apparel, Comfort Colors, GOLDTOE, and Peds. We’ve spent the last four decades perfecting the art of respectful apparel making, and the last 20 years implementing sustainable initiatives throughout our business.

Founded in Canada, we now operate out of roughly 30 locations worldwide across 12 countries and sell our products in 60+ markets globally with $3 billion in sales. Together with more than 45,000 employees, we are united in our vision of Making Apparel Better. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.

The opportunity

Reporting to the Leader, IT Support Canada, the chosen candidate required to be customer service oriented to provide IT Support, process incidents and service requests in our local head office. As per defined procedures the technician will gather all required information for analysis, timely processing, provide support and escalate to the next level as required.

The role

• Imaging of Laptops and desktops with SCCM Server.
• Enroll iPhone devices within MDM Workspace ONE.
• Backup and restore End user Data for PC and Mobile devices
• Network Printer setup on end user clients
• Cable management arrangement on end user desks
• Inventories of IT Equipment, active and for disposal
• Any other task related to the current IT Support on site Projects
• Provide onsite IT end user support services to customers and team members.
• Provide onsite IT support customer service for end user proper guidance.
• Provider Technical support on mobile devices
• Provide onsite IT Support to end user devices (printers, peripherals or similar)
• Maintain hardware and software inventories.

The requirements

• College Degree in Computer Science.
• Preferred experience within a similar help desk environment.
• Excellent knowledge of MS office 365 suite and Windows 10, Windows 11 Operating system.
• Extensive knowledge of mobile device services and Management tools.
• Ability to communicate easily, effectively and in a timely fashion with internal customers, internal support teams and vendors.
• Ability to work and perform well under pressure, flexibility in adapting to changing environment.
• Knowledge of incident management tool is an asset (service now or similar).
• Excellent English speaking and written skills.
• Bilingualism is essential (English/French).
• Knowledge of Spanish is an asset.
• Availability for working schedules (ex: 7am-3pm or 10am-6pm).
• This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or requiring services in a language other than French – mainly English.

What's in it for you

• Join a publicly traded company dual-listed on NYSE and TSX with great potential
• Be part of a workplace where meaningful connections and teamwork are celebrated
• From local to international, be ready to work alongside a diverse group of colleagues
• Benefit from mentorship and continuous development opportunities
• Take advantage of our attractive benefits packages

We want to get to know you better! Please include your transferrable skills and unique experience in your application to help us learn more about you.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.

Come as you are

We recognize the importance of diversity, equity, and inclusion to create a meaningful, collaborative work environment. As an inclusive employer, we value and embrace all the traits that make you uniquely you and seek to provide everyone with an equal chance to succeed. Because equity and inclusion matter at Gildan.

#FindYourFit at Gildan and tailor the future of your own career.