Bilingual IT Technician Levels 1 and 2 (Temporary 6 months)

Transat Tours Canada Inc.; Montreal; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Bilingual IT Technician to join its dynamic team. This role involves supporting colleagues both on-site and remotely, managing ticketing systems, and resolving various technical issues. Ideal candidates will have at least 2 years of experience, be fluent in French, and possess a solid understanding of Windows environments and Office 365. With opportunities for career advancement and attractive travel benefits, this position promises a fulfilling work experience in a modern and inspiring environment. Join a company that values equity and inclusiveness while helping to shape a diverse workforce.

Benefits

Attractive travel benefits

Opportunities for career advancement

Qualifications

• 2+ years of experience as a Level 1 IT technician.
• Fluency in French and functional English is required.

Responsibilities

• Support colleagues on-site and remotely.
• Manage and document call logs and technical issues.
• Deploy and configure software and computers.

Skills

Windows 7

Windows 10

Windows 11

Citrix

VDI

Azure

Office 365

Technical Documentation

Customer Service

Bilingual Communication

Education

Degree in IT

Tools

Ticketing System

Job description

Bilingual IT Technician Levels 1 and 2 (Temporary 6 months)

• Full-time
• Contract Type: Temporary - Full Time
• Job Category: Non-Unionized

Join the journey!

Our mission is to be the preferred airline for our customers and our team. Open-mindedness, caring for others, intelligence at work, and a good dose of fun allow us to achieve great things every day. Our commitment has earned us the title of the world's best leisure airline multiple times, and this is just the beginning.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring environments.

Transat is evolving and looking for a dynamic person to join its IT and office support team! True to its values of equity, well-being, closeness, and caring for others, Transat is seeking an ideal candidate to assist users with various IT issues while promoting the company's values.

Responsibilities will include, but are not limited to:

• Supporting colleagues on-site and remotely
• Managing and documenting call logs (ticketing system management)
• Deploying and configuring software (Office, etc.)
• Managing and administering users and security
• Resolving various technical issues
• Providing quality service to colleagues
• Creating technical documentation
• Updating knowledge bases
• Proposing improvements
• Deploying computers

Required Profile:

• At least 2 years of experience as a Level 1 IT technician
• Experience with Windows 7, 10, 11, Citrix, VDI, Azure, Office 365
• Well-organized and autonomous
• Fluent in French; functional English (bilingual preferred)
• Authorized to work in Quebec

Assets:

• Degree in IT
• Experience in a service center

The position is on-site at the Pierre-Elliott Trudeau Airport hangar.

• 37.5 hours/week
• Opportunities for career advancement
• Attractive travel benefits

*Proficiency in French is required for Quebec-based roles. The position involves frequent communication in English, both oral and written, with colleagues, clients, and stakeholders in Quebec and internationally.

Employment Equity

At Transat, we promote inclusiveness, respect, and equity. We aim to build a diverse workforce reflecting our customers and the communities we serve. We encourage women, visible minorities, ethnic minorities, indigenous peoples, and persons with disabilities to apply. We will provide accommodations during the recruitment process; please contact us to discuss your needs.