Technician (Crane)

Strongco; Burlington; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Technician to join their Service team in Burlington. This role involves diagnosing and repairing heavy equipment while ensuring high levels of customer satisfaction. The ideal candidate will bring excellent communication skills, a strong understanding of time management, and proficiency with various tools. You will be expected to work independently and collaboratively, maintaining a clean and organized work environment. Join a company that values safety and professionalism, and take the next step in your career with a team committed to excellence and customer service.

Qualifications

• Must possess excellent written and oral communication skills.
• Proficient with hand tools and heavy equipment operation.

Responsibilities

• Responsible for diagnosing and repairing machine faults efficiently.
• Ensure timely completion of service work and maintain communication.

Skills

Communication Skills

Time Management

Heavy Equipment Operation

Troubleshooting

Proficient with Tools

Education

Post-secondary diploma

Relevant work experience

Tools

Hand tools

Computer tools

Welding equipment

Air tools

Job description

Province: Ontario
Branch: Burlington (Crane)
Employment Type: Full Time
Number of Positions: 1

SUMMARY

As a member of the Service team, the Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. The hired Mechanic will be responsible to work in a safe, effective, clean, organized and professional work environment at all times to ensure Nors surpasses our customer’s expectations.

DUTIES AND RESPONSIBILITIES

• Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department and the branch;
• Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of service work;
• Responsible for all aspects of assigned service work orders, including but not limited to:
• Proactive troubleshooting in order to properly identify machine faults;
• Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes;
• Effective communication to vendor with respect to Tech Line and/or direct calls in order to facilitate accurate diagnosis;
• Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work;
• Accurate and timely service report submissions (includes time cards);
• Care and maintenance of assigned service bay and tools;
• Effective, open and frequent communication with Supervisor;
• Competent in heavy equipment operation to test repairs when complete;
• Responsible for the return of unused parts upon the completion of service work;
• Responsible for ensuring that all service work/inquiries by customers and/or Supervisor are managed in a professional and timely manner at all times;

CORE COMPETENCIES:

• Must possess excellent written and oral communication skills;
• Proficient with demonstrable time management skills;
• Proficient with hand tools, computer tools, torches, welding equipment, air tools, etc.;
• Willingness to participate and complete required training initiatives;
• Must possess a clean driver's abstract;
• Must supply own tools;
• Must be capable of operating heavy equipment safely and competently;
• Must be able to work independently and with other team members;
• Must be able to work outside and in the field when required;
• 421A & 310T licenses are an asset.

EDUCATION/ TRAINING:

• Post-secondary diploma and/or relevant work experience.

HEALTH AND SAFETY:

It is our expectation that all Nors Construction Equipment ST Employees will conduct their work in a safe manner, abide by all Nors Construction Equipment ST safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors Construction Equipment ST employees will be required to report any and all incidents/accidents/near misses according to company policies.

Nors Construction Equipment ST is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors Construction Equipment ST will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors Construction Equipment ST will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.