Technical Writer III - Product Docs (Remote, CAN)

CrowdStrike Canada ULC; Canada; Remote; CAD 100,000 - 175,000; Full time

Job summary

A global leader in cybersecurity is seeking a Technical Writer III. This role involves producing customer-focused documentation aimed at maximizing product usage. Candidates should possess excellent writing skills, a user-centric view, and experience with DITA/XML. A flexible and collaborative working environment awaits, with competitive compensation and benefits.

Benefits

Remote-friendly work culture

Market leader in compensation

Comprehensive wellness programs

Competitive vacation and holidays

Paid parental leaves

Professional development opportunities

Employee Networks and volunteer opportunities

Vibrant office culture

Qualifications

• Experience with DITA/XML and structured authoring.
• Demonstrated understanding of topic-based authoring.
• Strong writing skills and attention to detail.

Responsibilities

• Produce high-quality product documentation and release notes.
• Research products and develop knowledge partnership with SMEs.
• Participate in content reviews and manage projects independently.

Skills

DITA/XML

Structured authoring

User-centric focus

Excellent writing skills

Organizational skills

Tools

Oxygen XML Editor

Git

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

As a Technical Writer III, you’ll write customer-focused product documentation that helps customers maximize their use of our solutions. You’ll work closely with other writers, product managers, engineers, and UX designers to develop a deep understanding of complex products and what users need to know to use them effectively.

What You’ll Do:

• Produce high-quality product documentation, release notes, API documentation and more to guide and educate customers.

• Develop deep product knowledge through researching, partnering with SMEs, and using the product.

• Embrace our modern, conversational voice and tone and follow our writing team’s standards, processes, and best practices.

• Partner with other technical writers and with UX designers, product managers, engineers, and other stakeholders to embed yourself in the software development process.

• Participate in collaborative content reviews and implement feedback to make your documentation best-in-class.

• Tailor documentation to the intended audiences and advocate for the customer in all aspects of your job.

• Independently manage your own projects.

What You’ll Need:

• Experience with DITA/XML and structured authoring.

• Demonstrated understanding of topic-based authoring and reusable information architecture.

• Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.

• Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.

• A user-centric focus on what the customer needs, not what the system does.

• Strong organizational skills, a keen eye for detail, and appreciation for process.

• Portfolio of writing samples that demonstrate your ability to make complex technical subjects easy to comprehend for an intended audience.
  

Bonus Points:

• Experience using an XML authoring tool, preferably Oxygen XML Editor.

• Familiarity with a docs-as-code model or experience using Git for documentation source control.

• Knowledge of and experience with cybersecurity.

• Experience with Component Content Management Systems.

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [e-mail] for further assistance.

CrowdStrike Canada ULC is committed to equal pay for equal work in its compensation practices. The base salary range for this position in Canada is $100,000 - $175,000 CAD per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.This is Canadian-based employment, and it is expected that all employees maintain legal entitlement to work in Canada. Applicants selected to move forward in the hiring process are subject to background checks, including but not limited to criminal record, credit, and/or reference checks.