Technical Writer III - Product Docs (Remote, CAN)

CrowdStrike Holdings, Inc.; Canada; Remote; CAD 100,000 - 175,000; Full time

Job summary

A leading company in cybersecurity seeks a Technical Writer III to create and manage customer-facing product documentation. The role requires collaboration with cross-functional teams to ensure clarity and usability of technical content. Ideal candidates should possess strong writing skills, relevant technical knowledge, and a commitment to user-centered approaches.

Benefits

Remote-friendly and flexible work culture

Market leader in compensation and equity awards

Comprehensive wellness programs

Competitive vacation and holidays

Paid parental and adoption leaves

Professional development opportunities

Vibrant office culture with world-class amenities

Qualifications

• Solid understanding of cloud computing and/or cloud security.
• Experience in DITA/XML and structured authoring.
• Strong grasp of user experience fundamentals.

Responsibilities

• Produce high-quality documentation to guide and educate customers.
• Develop deep product knowledge through research and collaboration.
• Manage projects independently while contributing to team standards.

Skills

Cloud computing knowledge

Technical writing

User experience analysis

Education

Bachelor's degree in a related field

Tools

OxygenXML Editor

Job description

Technical Writer III - Product Docs (Remote, CAN) page is loaded

Technical Writer III - Product Docs (Remote, CAN)

Apply locations Canada - Remote AB Canada - Remote ON Canada - Remote NS Canada - Remote NB Canada - Remote BC time type Full time posted on Posted Yesterday job requisition id R23675

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily . Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

As a Technical Writer III, you’ll write customer-focused product documentation that delivers the right content to the right user at the right time. You’ll work closely with other writers, content strategists, product managers, engineers, and UX designers to develop a deep understanding of complex products and set the example for best practices in user-centered technical writing.

What You’ll Do:

• Produce high-quality documentation—new features, release notes, API docs, and more—to guide and educate customers.

• Develop deep product knowledge through researching, partnering with SMEs, using the product, and leveraging your innate sense of curiosity and desire to figure things out.

• Contribute to our writing team’s standards, processes, and best practices.

• Build strong, cross-functional partnerships with designers, developers, and product managers.

• Advise and assist other writers, and participate in collaborative content reviews.

• Advocate for the customer in all aspects of your job.

• Help define our team’s strategy and vision while also independently managing your own projects.

What You’ll Need:

• Solid understanding of cloud computing and/or cloud security, including cloud-native technologies, such as containerization, orchestration, and serverless computing.

• Experience and/or understanding of DITA/XML and structured authoring.

• Experience using a technical authoring tool, preferably OxygenXML Editor.

• Demonstrated understanding of topic-based authoring and reusable information architecture.

• Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.

• Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.

• Dedicated user-centric approach to focus on what the customer needs, not what the system does.

• Experience exploring a customer’s problem space and addressing their needs through documentation.

• Exceptional audience analysis, written and verbal communication, and problem solving.

• Strong grasp of user experience fundamentals.

• Portfolio of writing samples that clearly communicate technical information in a modern, conversational voice and tone.

Bonus Points:

• Experience writing deployment and integration documentation for technical audiences.

• Experience working with or writing for Kubernetes and Docker.

• Knowledge of and experience writing for the cybersecurity industry is strongly preferred.

• Experience using a Component Content Management System (CCMS).

• Passion for and track record of seizing opportunities for improvement at every turn.

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [e-mail] for further assistance.

CrowdStrike Canada ULC is committed to equal pay for equal work in its compensation practices. The base salary range for this position in Canada is $100,000 - $175,000 CAD per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.This is Canadian-based employment, and it is expected that all employees maintain legal entitlement to work in Canada. Applicants selected to move forward in the hiring process are subject to background checks, including but not limited to criminal record, credit, and/or reference checks.

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Technical Writer III - Product Docs (Remote, CAN)

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CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware.

There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.