Technical Writer

Samsung Electronics; Vancouver; On-site; CAD 69,000 - 91,000; Full time

Job summary

An innovative company is on the lookout for a passionate Technical Writer to join their dynamic team in Vancouver. This role involves creating engaging content that not only educates customers but also enhances the company's brand. You'll work with cutting-edge technologies, tackling complex challenges in the B2B sector and ensuring that users have the best experience possible. If you thrive in a fast-paced environment and have a knack for simplifying complex ideas, this opportunity is perfect for you. Join a forward-thinking team that values creativity and expertise!

Qualifications

• 4-7 years of technical or business writing experience required.
• Ability to explain complex concepts in plain English.
• Experience with Mobile Device Management solutions or Active Directory.

Responsibilities

• Develop user, admin, and developer guides, tutorials, and FAQs.
• Analyze metrics and customer feedback to improve content quality.
• Become a Subject Matter Expert on our technologies and products.

Skills

Technical Writing

Research Skills

Problem Solving

Attention to Detail

Agility in Multi-tasking

Communication Skills

Education

Bachelor’s degree in Engineering

Bachelor’s degree in Computer Science

Bachelor’s degree in Communications

Tools

Markdown

HTML

CSS

Git

Video Development Tools

Job description

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Position Summary

We are growing! Samsung Vancouver Knox Cloud Solutions team is looking for a passionate Technical Writer to join the team.

Think about the B2B industry and all the security, privacy, and complex management problems that make this environment so hard to keep protected.

Those are the kinds of problems that we are solving to hundreds of millions of Samsung device users, with the most modern technologies in the industry to build the best in class product solutions to meet our customers needs.

If you want to keep yourself up to date in terms of technology, handle huge data volume challenges on distributed systems, we will have a match for you.

**This position may be a Full Time employment or a Contractor role**

Role And Responsibilities

Our goal

We want to create a great first impression, excite our customers, educate them on the possibilities, help them when they run into issues, and enhance our company brand with our content.

We are hiring for a talented Technical Writer to join our global Content team! The ideal candidate is a keen learner who enjoys being a Subject Matter Expert, excels at research, loves being an early product user, passionately advocates on behalf of customers, and develops world-class content that is perfectly pitched to our users.

Responsibilities

• Work with a mix of products, including end-user devices and apps, enterprise IT admin cloud services, web consoles, developer SDKs, REST APIs
• Develop a variety of content, including user, admin, and developer guides, step-by-step how-to tutorials and videos, and web page copy, blog posts, and FAQs
• Become a Subject Matter Expert. You’ll master our technologies: phones, tablets, and watches; Android, and Windows operating systems; Java and REST APIs and scripting languages. You are a disciplined self-learner, making use of a variety of methods to gain hands-on product knowledge
• Optimize quality by analyzing metrics, reviewing customer feedback, and continually improving our content
• Enhance internal efficiency and productivity. You’ll review the latest tools and methods; propose new ways of working; and train and support team members during transitions
  
  

Requirements

Skills and Qualifications

• Bachelor’s degree in Engineering, Computer Science, or Communications, or equivalent
• At least 4 - 7 years of technical or business writing experience
• Excellent proficiency in English, ability to explain highly complex concepts in plain English
• Ability to understand new and complex technologies quickly
• Strong attention to detail and a commitment to quality
• Problem solving skills, ability to find the root cause of issues and troubleshoot them yourself
• Agility in multi-tasking in a rapidly changing environment with hard deadlines
• Knowledge of any of the following: Mobile Device Management solutions, or Active Directory (AD)
• Experience with Markdown, HTML and CSS: troubleshooting issues, updating design and layout
• Experience with video development: storyboarding, scripting, production
• Experience with code repositories like Git
  
  

The salary range for this role is expected to be between $69955 to $90530 and reflects base salary only. Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience.

Samsung is an equal employment opportunity employer. We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.

Please note that we reserve the right to modify or remove job postings at any time.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Computers and Electronics Manufacturing

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