Senior Technical Writer

Blackpoint Holdings, LLC; Canada; Remote; CAD 60,000 - 100,000; Full time

Job summary

An innovative cybersecurity firm is seeking a Senior Technical Writer to create impactful documentation for their cutting-edge products. This role involves collaborating with cross-functional teams to synthesize complex information into clear user guides and manuals. The ideal candidate will have a strong background in technical writing, particularly within the cybersecurity domain, and possess the ability to tailor documentation to various audiences. Join a dynamic team dedicated to delivering high-quality solutions and stay at the forefront of industry trends while contributing to a culture of inclusivity and excellence.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

401k Plan

Discretionary Time Off

Qualifications

• 5+ years in technical writing for cybersecurity products.
• Ability to communicate complex ideas clearly and concisely.

Responsibilities

• Research, write, and edit technical documents for diverse audiences.
• Collaborate with teams to ensure comprehensive documentation.

Skills

Technical Writing

Cybersecurity Knowledge

Research Skills

Project Management

Editing Skills

Education

Bachelor's Degree in English, Communications, or related field

Job description

Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learningsto bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round.

About the Role

As a Senior Technical Writer, you will be responsible for creating documentation for customers for Blackpoint Cyber’s products. You will gather and synthesize information from software engineers, product managers, technical support engineers, and other stakeholders to thoroughly understand our products and create product documentation on how to use them effectively to achieve desired outcomes.

Responsibilities

• Research, write, and edit technical documents for diverse audiences, including user guides, configuration and integration manuals, and troubleshooting guides.

• Collaborate with cross-functional teams to gain a deep understanding of products and services, ensuring comprehensive documentation that meets organizational standards.

• Validate documentation accuracy by testing content against software products and services.

• Manage multiple projects by balancing release deadlines with other assignments and priorities.

• Develop and enforce writing guidelines to ensure consistency in style and content structure across all documentation.

• Stay updated with industry trends to incorporate best practices and innovative approaches into technical documentation.

• Stay updated with Blackpoint’s product portfolio.

Requirements

• Minimum of 5 years in technical or professional writing for cybersecurity products with a proven ability to communicate complex ideas clearly and concisely.

• Demonstrated skill in tailoring documentation to various audiences, considering their technical proficiency and needs.

• Proven ability to quickly grasp complex technical concepts and convey them effectively to both technical and non-technical audiences.

• Experience in conducting thorough research through document analysis, software testing, attending demos, and interviewing subject matter experts.

• Experience with topic-based authoring, task-oriented writing, and minimalist documentation approaches.

• Proven leadership experience in managing documentation projects, with the ability to perform writing tasks independently and deliver large-scale documentation projects with expertise.

• High-level mastery of technical writing best practices, ensuring the creation of effective and maintainable documentation.

Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races, colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. We are committed to equality of opportunity in all aspects of employment. For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks.