Technical Support Coordinator (Bilingual)

Interac Corp.; Toronto; On-site; CAD 58,000 - 65,000; Full time

Benefits offered by this job

Vacation and wellness days

Employer-paid benefits

RRSP matching

Employee assistance program

Parental leave top-up

Charitable donation matching

Job summary

Interac Corp. in Toronto, Ontario, is seeking a Technical Support Coordinator for the Real Time Payments Command Centre.

This 24x7 role reports to the Leader and helps run incident, change, release and problem management in a fast‑paced environment. You will monitor health of applications and infrastructure, triage and escalate incidents, collaborate with cross‑functional teams, document resolutions, and develop playbooks.

Qualifications

• Degree or diploma in Computer Science, Computer Engineering, Information Security or equivalent.
• Minimum 2–3 years in technology operations in a 24x7 environment.
• Strong problem-solving, communication, and collaboration skills.

Responsibilities

• Monitor application and infrastructure health, identifying issues before they escape.
• Respond promptly to incidents and outages to minimize downtime.
• Escalate events to Level 2 and coordinate with cross-functional teams.
• Perform initial triage and impact assessment of detected events.
• Document incidents, troubleshooting steps and resolutions clearly.
• Develop and maintain playbooks and process documentation.

Skills

English/French fluency

Teamwork

Problem-solving

Communication

Independent work

Multi-tasking

Education

CS/CompEng/InfoSec degree or equivalent

Tools

ServiceNow

Jira

Splunk

PagerDuty

Dynatrace

Office Suite

Job description

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

Interac Real Time Payments Command Centre is currently recruiting a Technical Support, Coordinator role. This is a vacant role reporting into the Leader, Interac Real Time Payments Command Centre and an opportunity to join a growing team within a great organization that supports growth and professional development.

What You Will Do:

• Monitoring application and infrastructure health, identifying and addressing potential issues before they escape.
• Responding promptly to incidents and outages, ensuring minimal downtime and impact on operations.
• Identifying, reporting, and investigating/escalating potential incidents.
• Conducting initial triage, including performing an impact assessment of detected events.
• Escalating events for further investigation by Level 2 Support teams.
• Collaborating with cross-functional and support teams to resolve complex technical issues.
• Performing technical recovery procedures
• Documenting incidents, troubleshooting steps, and resolutions in a clear and concise manner.
• Supporting the Incident, Change, Release and Problem management processes.
• Developing and maintaining playbooks, Knowledge articles, and process documentation.
• Managing chronic, repeat, and aging incidents with proper internal/external escalations.
• Exploring new automation opportunities for any repeated tasks to reduce human touch.
• Supporting and participating in new projects and initiatives.
• Other related tasks as required.

What You Bring:

• Fluency in both English and French (written and spoken) is required for this role.
• A degree/diploma from a post-secondary educational program with specialization in Computer Science, Computer Engineering, Information Security Program, or equivalent work experience.
• Minimum of 2-3 years of work experience in technology operations in a 24x7 environment.
• Strong team player, self-motivated, highly organized, and able to multi-task in a fast-paced, dynamic environment.
• Proficiency with event management tools and network monitoring systems.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with tools such as ServiceNow, Jira, Splunk, PagerDuty, Dynatrace
• Experience working with basic Office Suite (Outlook, MS Teams, SharePoint, etc.)
• Must be willing to work 12 hour shifts, in a 24x7 rotation schedule, including days, holidays, weekends, and overnights.
• Must have Government of Canada Secret Clearance or be eligible to obtain it.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.
• Must be willing to work 100% onsite, hybrid options are not available for this position.

Nice to Have:

• ITIL V4 Certification or higher

What We’re Offering:

The hiring range for this position is $58,000 - $65,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge
• Comprehensive employer-paid benefits coverage for peace of mind
• Market-leading employer-funded RRSP program to invest in your future
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
• Pregnancy and parental leave top-up to support growing families
• Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.
• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.
• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.
• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.
• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [e-mail]. We will work with you to meet your needs.