Technical Writer

Magnet Forensics; Toronto; On-site; CAD 76,000 - 131,000; Full time

Job summary

Magnet Forensics is seeking a Technical Writer to create and maintain documentation for its digital investigative software. The role involves working with cross-functional teams to design clear and concise technical documentation, ensuring accuracy and user-friendliness. We offer a competitive compensation package and a dynamic work environment focused on learning and personal growth.

Benefits

Generous time off policies

Competitive compensation

Volunteer opportunities

Reward and recognition programs

Employee committees & resource groups

Healthcare and retirement benefits

Qualifications

• 3-7 years of experience in technical writing.
• Ability to work with cross-functional teams in an agile environment.
• Strong proficiency in writing and verbal communication.

Responsibilities

• Design and deliver technical documentation for multiple products.
• Maintain product documentation suite in line with updates.
• Collaborate with subject matter experts for technical accuracy.

Skills

Technical writing

Proofreading

Time management

Collaboration

Problem-solving

Education

Bachelor’s degree in English or related program

Tools

Madcap Flare

Jira

GitHub

Azure DevOps

HTML

CSS

Job description

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Your Role:

This role reports into the Manager, Global Content Development. The Technical Writer designs, writes, and delivers all technical product documentation for one or more products in the Magnet Forensics portfolio. This position works with cross-functional teams, which include other technical writers, digital content designers, UX designers, product managers, engineers, forensics investigators, and customer-facing teams to deliver clear, concise, and accurate technical documentation and user interface (UI) strings.

What You Will Accomplish:

• Design and deliver new, complex technical documentation based on user stories, feature requirement documents, specifications, and information from subject matter experts;
• Maintain the entire product documentation suite for one or more products (for example, administration guides, installation guides, user guides, and release notes) in alignment with regular product releases;
• Revise documentation to incorporate product updates and product enhancements requested by customers and internal users;
• Proofread your own documentation and provide peer reviews to others to ensure consistent language and style, as well as the correct application of templates;
• Partner with the Technical Support and Customer Success Management teams to understand and respond to customer enablement needs;
• Collaborate with subject matter experts to validate the technical accuracy of product documentation.

What We Are Looking For:

• We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have ‘been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

Required Skills:

• Bachelor’s degree in English, related program, or relevant experience;
• 3-7 years of experience in a technical writing position;
• Ability to use a content management system (for example, Madcap Flare) for authoring and building documentation;
• Ability to exercise technical documentation best practices, including structured writing, and minimalism;
• Advanced understanding of grammar, spelling, and punctuation;
• Strong proficiency in proofreading/editing, writing, and verbal communication;
• Highly organized with great attention to detail and strong time management skills;
• Ability to work with cross-functional teams in an agile environment;
• Strong sense of teamwork, personal integrity, and accountability;
• Strong self-starter attitude with excellent problem-solving skills;
• Ability to learn quickly and a passion for new technologies;
• Proficiency with standard defect-tracking and source control software like Jira, GitHub, and Azure DevOps;
• Experience with HTML and CSS.

The Most Important Thing:

• We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:
• CARE – We care about each other and our mission to make a difference in the world.
• OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.
• DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
• EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Compensation & Benefits

• The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you.If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable)

Compensation Range:

• MIN: $76,300- MID: $109,000 - MAX: $130,800 CAD

Magnet is proud to offer benefits such as:

• Generous time off policies
• Competitive compensation
• Volunteer opportunities
• Reward and recognition programs
• Employee committees & resource groups
• Healthcare and retirement benefits

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [e-mail] should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.