Technical Trainer & LMS Specialist (Hybrid)

Canadian Mental Health Association, Peel; Brampton; Hybrid; CAD 62,000 - 73,000; Full time

Benefits offered by this job

Vacation accrual: 2 weeks + 1 flexible

Sick days: up to 18 per year

HOOPP Pension Plan enrollment

Professional development funding: $250

Wellness annual allowance: $350

Mileage reimbursement

Job summary

CMHA Peel Dufferin Branch is hiring a full-time contract Technical Trainer to lead development and delivery of training for technical equipment, digital tools, and systems that support staff. The role includes planning for a new LMS and other tech systems, with on-site presence in Brampton and hybrid work as needed.

Salary ranges from $62,425.03 to $73,441.21 annually, with a focus on training design, delivery, assessment, and continuous improvement.

Qualifications

• Post-secondary education in Human Resources, Business, Instructional Design or a related field.
• Technical background or certifications in relevant areas (e.g. IT or specific product knowledge) is a plus.
• At least 3 years of experience in a training, instructional design or technical training role.
• Demonstrated experience in developing and delivering training programs, particularly for technical or product related topics.
• Experience in conducting training needs assessments and creating learning materials tailored to various learning styles.
• Experience working with e-learning platforms, learning management systems (LMS), or virtual training tools.
• Experience with new product rollouts, product support or technology implementations in a corporate environment is preferred.
• Strong understanding of adult learning principles and instructional design methodologies.
• Knowledge of the company’s products, services, and industry or a demonstrated ability to quickly learn and adapt to technical content.
• Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality.
• Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework.
• Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.
• Fluency in a second language, including ASL (American Sign Language) is considered an asset.
• Ability to travel within and around Peel Region and Dufferin County
• A satisfactory Vulnerable Sector Screening (Police Check) report

Responsibilities

• Collaborate with program managers and key stakeholders to identify training needs related to new product introductions, product updates, and gaps in employee product knowledge
• Design and develop engaging training materials, including presentations, manuals, job aids, e-learning modules, and assessments tailored to the agency’s products and services
• Update training resources regularly to reflect the latest product features, functionalities, and industry best practices
• Facilitate in-person or virtual training sessions to educate employees on new products, updates, and key knowledge areas
• Assess the effectiveness of training programs through pre- and post-training evaluations, employee feedback, and performance metrics
• Prepare reports on training outcomes, participation rates, and ROI to inform continuous improvement
• Collaborate with People & Culture and Education teams to align technical training programs with overall agency goals and initiatives
• Partner with managers to ensure training aligns with program goals and addresses specific team needs
• Work closely with project teams to understand the details and functionalities of new products being introduced to the company.

Skills

Training development

LMS experience

Needs assessment

Product training

Adult learning

Cross-cultural communication

Presentation skills

Travel flexibility

ASL awareness (asset)

LMS platforms

Education

Post-secondary education in Human Resources, Business, Instructional Design or related field

Tools

LMS platforms

Job description

CMHA Peel Dufferin Branch is hiring a full-time contract Technical Trainer to lead development and delivery of training for technical equipment, digital tools, and systems that support staff. The role includes planning for a new LMS and other tech systems, with on-site presence in Brampton and hybrid work as needed.

Salary ranges from $62,425.03 to $73,441.21 annually, with a focus on training design, delivery, assessment, and continuous improvement.