Technical Trainer

Survalent; Toronto; Hybrid; CAD 65,000 - 75,000; Full time

Job summary

Survalent seeks a Technical Trainer to develop and deliver effective training for internal teams and customers. This role will collaborate with cross-functional teams to create accurate training content, deliver hands-on learning sessions, and support customer workshops, webinars, and product initiatives.

The ideal candidate brings strong technical knowledge, communication skills, and a passion for knowledge sharing and continuous learning.

Qualifications

• Diploma/Certificate in information technology, electrical engineering or SCADA related field.
• Comfortable speaking to large groups in person and virtual.
• Strong technical aptitude and ability to learn complex software and architectures.
• Strong facilitation and session-management skills.
• Experience using LMS to manage courses, learners, assessments, and records.

Responsibilities

• Deliver high quality and engaging training in physical and virtual classrooms.
• Develop and maintain hands-on SCADA training environments and exercises.
• Review and update training materials and LMS content to align with product releases.
• Adapt training to different audiences including beginners and advanced users.
• Assist with training program development tailored to different audiences.

Skills

Facilitation skills

Public speaking

Technical aptitude

Training delivery

Education

Diploma/Certificate in IT or SCADA field

Tools

Articulate

SCORM

LMS

Office tools

Job description

Are you a technical professional who enjoys making complex technology easy to understand? At Survalent we are seeking a Technical Trainer to develop and deliver effective technical training for internal teams and customers. This role will collaborate with cross-functional teams to create accurate training content, deliver hands-on learning sessions, and support customer workshops, webinars, and product initiatives. The ideal candidate brings strong technical knowledge, communication skills, and a passion for knowledge sharing and continuous learning. If you are curious, detail-oriented, and enjoy making complex ideas simple, we would love to hear from you!

What are we looking for?

• Able to work in-office Monday through Thursday and from home on Fridays
• Work closely with Product Management, Product Knowledge, Development, Support, Project Delivery, and other subject matter experts to validate the technical accuracy and relevance of training content.
• Delivering high quality and engaging training in physical and virtual classroom environment
• Perform technical reviews and testing of training materials and exercises prior to publication or delivery.
• Traveling to deliver training at customer sites may be required approximately 25% of the time in Canada as well as internationally
• Support customer conferences, workshops, webinars, and other technical enablement events as required.
• Develop and maintain hands-on SCADA training environments and exercises that allow learners to safely practice configuration, operation, troubleshooting, and other course objectives.
• Review and update training materials and LMS content to align with product releases, new functionality, product changes, and current recommended practices.
• Adapt training delivery and technical explanations based on audience experience, including new users, experienced operators, administrators, engineers, system specialists, and internal employees.
• Follow established processes for protecting customer information and ensuring training demonstrations use approved, sanitized/scrubbed environments and data.
• Assist with training program development tailored to different audiences, including beginner, intermediate, and advanced users.
• Assess the trainees' understanding and provide feedback for improvement.
• Keep up to date with the latest developments in SCADA technology and industry best practices.
• Assist in troubleshooting and resolving SCADA-related issues that arise during training as needed.
• Other duties as required.

Education, Knowledge, Skilled and Abilities

• Diploma/Certificate in information technology, electrical engineering or SCADA related field
• Comfortable speaking to large groups of learners in person as well as virtually
• Strong technical aptitude and ability to learn complex software applications and system architectures.
• Strong facilitation and session-management skills, including the ability to manage learners with varying levels of technical knowledge.
• Ability to respond effectively to unexpected technical questions while distinguishing between confirmed information and information requiring SME validation.
• Experience creating and editing training presentations and scripts
• Experience using Learning Management Systems (LMS) to manage courses, learners, assessments, and training records.
• Knowledge of Articulate or similar SCORM file creation applications is an asset
• Knowledge of a SCADA/OMS/DMS (ADMS) platform is an asset

This is a full-time permanent position reporting to the Product Knowledge and Enablement Manager. The salary range for this role is $65,000 – $75,000.

About Us:

Survalent Technology Corporation is the leading provider of real-time smart grid management systems for enabling visualization, optimization and improved operations for utilities. For six decades, we have helped more than 800 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid.

Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply. Survalent is an equal opportunity employer. We are committed to providing accommodation for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.