Technical Support & Training Specialist

Savaria; Surrey; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Medical and dental benefits

Career development opportunities

Inclusive team culture

Job summary

Savaria is seeking a Technical Support & Training Specialist based in Surrey, BC. The role involves diagnosing and resolving technical issues over the phone and delivering dealer, technician, and customer training both virtually and on site.

Frequent travel across Canada and the United States is required. The successful candidate will contribute to quality, inclusivity, and continuous improvement within a global mobility solutions company, with strong emphasis on customer satisfaction and

Qualifications

• Hands-on experience with elevators, lifts, or vertical transportation preferred.
• Strong troubleshooting skills across mechanical, electrical, and electronic systems.
• Excellent verbal and written communication skills.
• Comfortable presenting to groups and delivering training virtually or in person.
• Proficiency with standard office and virtual training software.

Responsibilities

• Provide phone-based technical support to dealers, technicians, and customers.
• Deliver training sessions on installation, operation, maintenance, and troubleshooting of Garaventa Lift products.
• Develop and update training materials and manuals to support product education.
• Travel across Canada and the United States to conduct on-site training and resolve issues.
• Track and document support calls and training sessions; escalate trends to Engineering or Product teams.

Skills

Troubleshooting

Communication

Training delivery

Virtual & on-site training

Technical support

Education

Diploma/certificate in a technical field

Tools

Microsoft Office

Video conferencing platforms

Job description

About Savaria – Better Mobility For Life

Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, ceiling track lifts and patient slings. Our vision is to empower people with mobility for life. We achieve this by providing products that improve mobility and access in daily life, and through our drive to build quality products and to be attentive to the needs of our customers.

Savaria employs 2,500 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.

Garaventa Lift

has a long-standing reputation as a world-class manufacturer specializing in LU/LA elevators, home elevators, and platform wheelchair lifts. Our passion is in creating an accessible world by developing and distributing products which promote barrier free access for all! Check out what we do at www.garaventalift.com ! The roots of the company date back to 1928, when Garaventa pioneers built their first cable car in the Swiss alps and founded the company. Today, Garaventa Lift has grown into a global market leader thanks to innovative design, product functionality, and overall quality and safety. Our lifts are installed and maintained in over 100,000 private homes and public facilities such as office buildings, churches and places of worship, universities and train stations.

Position Summary

Garaventa Lift is seeking a Technical Support & Training Specialist to provide troubleshooting support and product training for our accessibility and mobility equipment. This role is responsible for diagnosing and resolving technical issues over the phone, and for delivering training to dealers, technicians, and customers both virtually and on site. The successful candidate will travel regularly within Canada and the United States to support field training and technical escalations. This is an exciting opportunity to contribute to a growing organization that is committed to quality, inclusion, and continuous improvement.

Work Location: Surrey BC

Key Responsibilities

• Provide phone-based technical support to dealers, technicians, and customers, troubleshooting and diagnosing issues with Garaventa Lift products.
• Deliver virtual and in-person training sessions on the installation, operation, maintenance, and troubleshooting of Garaventa Lift products.
• Develop and update training materials, manuals, and technical documentation to support ongoing product education.
• Travel to customer and dealer sites across Canada and the United States to conduct on-site training and resolve complex technical issues.
• Track and document support calls, training sessions, and recurring technical issues, escalating trends to Engineering or Product teams as needed.
• Build and maintain strong working relationships with dealers and technicians to support product knowledge and customer satisfaction.
• Stay current on product updates, engineering changes, and industry standards relevant to elevator and lift equipment.
• Support the development of certification or training programs for dealer technicians.

Qualifications & Experience

• Hands-on experience working with elevators, lifts, or vertical transportation equipment is strongly preferred; a diploma or certificate in a related technical field (electrical, mechanical, or electromechanical) is an asset.
• Prior experience in technical support, field service, installation, maintenance, or training within the elevator, lift, or mobility equipment industry.
• Strong troubleshooting skills across mechanical, electrical, and electronic systems.
• Comfortable presenting to groups and delivering training both virtually and in person.
• Excellent verbal and written communication skills.
• Valid driver's license and valid passport, with the ability to travel to the United States.
• Proficiency with standard office and virtual training software (e.g., Microsoft Office, video conferencing platforms).

Preferred Qualifications

• Certified Class H Elevating Devices Mechanic, or equivalent hands-on experience working on elevators, platform lifts, stairlifts, or other vertical transportation equipment.
• Experience with wheelchair lifts, stairlifts, or similar accessibility equipment.

Travel Requirements

This role requires regular travel to customer and dealer locations across Canada and the United States for on-site training and technical support. Travel frequency will vary based on business needs.

Why Work with Us?

• Be part of a global, publicly traded company with a meaningful mission
• Competitive compensation
• Competitive salary with medical and dental benefits.
• Opportunities for learning, development, and career growth
• Work with a collaborative and inclusive team that values innovation and integrity
• Make a difference by helping people access a better quality of life

Diversity, Equity, and Accessibility

Savaria is an equal opportunity employer and is committed to creating an inclusive and respectful workplace for all individuals. We value diversity in our workforce and welcome applications from all qualified candidates regardless of race, color, religion, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic.

If you require any accommodation during the recruitment process, please let us know. We will work with you to meet your needs in accordance with applicable accessibility laws.

AI & Technology Notice (Recruitment Process)

Savaria may use technology tools to support parts of our recruitment process, including video/audio interview recording and secure internal systems to manage applications. Candidate information may be processed through our HR systems (including ADP Workforce Now) to support scheduling, communication, and recruitment workflow. Interview recordings, where used, are collected for evaluation purposes only and are handled in a secure and confidential manner, in accordance with applicable privacy laws. Please note that we receive a high volume of applications. Only candidates selected for an interview will be contacted. We sincerely thank all applicants for their interest in Savaria.