Technical Support Trainer

Heli Forklift; Mississauga; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Pension plan with employer contribu­t­

13 paid holidays

Annual corporate clothing allowance

Company-sponsored social activities

Supportive team environment

Job summary

HELI Forklift is seeking an experienced Trainer - Technical Support to lead technical training initiatives and provide advanced support within the forklift equipment space. This role blends hands-on technical expertise with training delivery and dealer support, playing a key role in maintaining high standards across the network.

You will develop and deliver training programs, assess needs, create materials, and assist with diagnostics and quality assurance to ensure fleet uptime.

Qualifications

• Diploma or degree in automotive mechanics, agricultural machinery, electromechanics, or a related field.
• Minimum 15 years of experience as a trainer and/or mechanic in the forklift industry.
• Proven experience delivering technical training.
• Fluent in English, written and spoken.
• Strong communication and presentation skills.
• Excellent problem-solving and analytical abilities.
• Highly organized with the ability to manage multiple priorities.
• Willingness to travel regularly.

Responsibilities

• Develop and deliver technical training programs for dealers and internal teams.
• Provide advanced technical support for complex forklift equipment issues and diagnostics.
• Track training participation, performance and documentation.
• Update and improve training materials, guides, presentations and videos.
• Support quality control activities including inspections, testing and compliance.

Education

Diploma or degree in automotive mechanics, agricultural machinery, electromechanics, or a related field

Tools

Microsoft Office

Job description

HELI Forklift is seeking an experienced Trainer - Technical Support to lead technical training initiatives and provide advanced support within the forklift equipment space. This role blends hands-on technical expertise with training delivery and dealer support, playing a key role in maintaining high standards across the network.

The Role

The Trainer - Technical Support is responsible for developing and delivering technical training programs for dealers and internal teams, while also supporting complex equipment diagnostics and quality assurance.

Key Responsibilities

• Assess dealer training needs and technical requirements
• Plan and deliver technical training sessions, both theoretical and hands-on
• Develop, update, and improve training materials including presentations, guides, documentation, and videos
• Track and maintain training participation, performance, and follow-up documentation
• Provide advanced technical support for complex equipment issues, including diagnostics and field support when required
• Support quality control activities including inspection, testing, validation, and compliance of forklifts
• Participate in ongoing technical and instructional training to stay current
• Assist operations during peak periods as needed

Qualifications

• Diploma or degree in automotive mechanics, agricultural machinery, electromechanics, or a related field
• Minimum 15 years of experience as a trainer and/or mechanic in the forklift industry
• Proven experience delivering technical training
• Strong communication skills and confidence presenting to groups
• Excellent problem-solving and analytical abilities
• Fluent in English, written and spoken
• Strong customer focus and professional ethics
• Proficient in Microsoft Office
• Highly organized with the ability to manage multiple priorities
• Comfortable traveling regularly based on business needs

What's Offered

• Pension plan with employer contributions
• 13 paid holidays
• Annual corporate clothing allowance
• Company-sponsored social activities
• Supportive, respectful, and collaborative team environment

Please note only qualified individuals will be contacted.