Technical Support Technician

Topcon Healthcare; Boisbriand; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Technician to join its dynamic team. This pivotal role involves providing exceptional technical assistance to clients, troubleshooting products, and ensuring seamless interactions. You'll work closely with a diverse range of customers, utilizing your strong communication and technical skills to resolve inquiries and support new projects. With a commitment to innovation and quality, this company offers a collaborative environment where your contributions can make a significant impact. If you are passionate about technology and customer service, this opportunity is perfect for you.

Qualifications

• Degree in Electronic Technology or equivalent required.
• Basic knowledge of SQL and Networking is essential.

Responsibilities

• Provide technical support and troubleshoot products for customers.
• Assist clients via phone and internet, ensuring effective communication.

Skills

Customer Service

Technical Troubleshooting

SQL

Networking

Microsoft Windows

Microsoft Office

Communication Skills

Critical Thinking

Education

BS in Electronic Technology

AS in Biomedical Technology

Engineering Degree (Biomedical, Electrical, Mechanical)

Tools

CRM System

Job description

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For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life.

We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button.

By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.

At Topcon Healthcare, we don’t wait for the future. We invent it. Join us.

Learn more about working with us at topconcareers.com

We are seeking a proficient, customer-oriented Technical Support Technician to join our dedicated support team! This pivotal role delivers skillful technical assistance to our customers, resolves inquiries effectively, ensures seamless interactions with our range of products/services, and supports newly implemented projects on a global level.

This role is 100% onsite and based either out of our Regional Office in Waterloo, ON or our office in Boisbriand.

Job Duties:

1. Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
2. Troubleshoot and repair Topcon products in house and at the customer’s site.
3. Provide remote assistance via internet connection or phone.
4. Provide technical and clinical support to customers, distributors and employees.
5. Work under minimal supervision.
6. Complete issues escalated by support team (Open/track RMA's for repair.)

Job Requirements:

1. Requires BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent.
2. Preferred engineering degree such as Biomedical, Electrical, or Mechanical
3. Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft office
4. Good written & verbal communication skills.
5. Good organization skills. Must be able to multitask quickly analyze and resolve specific problems.
6. Skilled at logging customer complaints and notes in the CRM system
7. Able to follow work instructions and standard and standard operating procedures
8. Negotiation, people, and critical thinking skills.
9. Ability to deal effectively with customers.
10. Knowledge of medical device preventative maintenance and repair
11. Must have detailed follow up skills.
12. Must be able to work flexible hours.
13. Open to working weekends if needed
14. Willing to put extra hours when necessary
15. English & French speaking a must
16. Strong IT background