Technical Support Specialist - Lighting

Arani; Calgary; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Group insurance

Group RRSP

AGi32 training

Job summary

Arani in Montreal, on-site, is seeking a Technical Support Specialist – Lighting to support Arani Canada and Utopia Lighting USA. You will become the technical reference, handling product crosses and photometric layouts.

No prior catalog knowledge required; training provided. You will review schedules, make cross-references, build AGi32 simulations, and answer technical questions from reps and contractors while delivering professional reports.

Qualifications

• Solid electrical or lighting foundation.
• ,
• Attention to detail to avoid costly errors.
• Able to read drawings and schedules.
• Clear English written and spoken communication.
• French is a plus but English required for US/Canada teams.

Responsibilities

• Review lighting schedules and identify equivalents for Arani or Utopia products.
• Compare lumens, wattage, CCT, CRI, distribution, voltage, dimming, mounting, IP/IK, certifications.
• Produce cross-reference documents for sales and flag where no true equivalent exists.
• Build and maintain internal cross-reference library for faster future crosses.

Skills

Advanced AI literacy

Electrical lighting

Reading drawings

Communication

Fluent English

Tools

AGi32

DIALux

AutoCAD

Revit

SAP Business One

Job description

At Arani, we believe You Deserve Great Service. We are the largest Canadian brand of electrical products to supply contractors directly, bypassing distributors, disrupting how business has traditionally been done in this market and taking on its many inefficiencies.

We are forward-thinking, ambitious, and recognized as one of the fastest-growing companies in Canada over several years. We also work closely with our sister company, Utopia Lighting, a US lighting manufacturer based in California. Help us grow our reach and expand our successful footprint globally.

Role Summary

The Technical Support Specialist – Lighting is the person our teams turn to when a project needs technical answers. Based in Montreal and reporting to the Director of Engineering, you support both Arani (Canada) and Utopia Lighting (United States).

Your two core jobs: when a sales rep sends us a lighting schedule specifying a competitor's part numbers, you identify the equivalent Arani or Utopia products ("crosses"); and when a project needs a photometric layout, you build the lighting simulation in AGi32 and deliver a clear, professional report. You will also answer day-to-day technical questions from reps, contractors, and our inside sales teams.

You do not need to arrive knowing our catalogue or AGi32. We train. What you need is a solid electrical or lighting foundation, real attention to detail, and the drive to become the technical reference for two growing brands.

Key Responsibilities

Product crosses and equivalencies (training provided)

• Review lighting schedules and specifications submitted by sales reps that call out competitor part numbers, and identify the equivalent Arani or Utopia Lighting product for each line.
• Compare the specifications that matter: lumens, wattage, CCT, CRI, distribution, voltage, dimming, mounting, IP/IK ratings, certifications (cUL/UL, DLC, BAA/BABA where applicable).
• Produce clean, accurate cross-reference documents that sales can send straight to the customer, and clearly flag where no true equivalent exists or where a substitution needs approval.
• Build and maintain our internal cross-reference library so each cross makes the next one faster.

Lighting simulations (training provided)

• Build photometric layouts in AGi32 from drawings, plans, and project requirements: indoor, outdoor, area, and site lighting.
• Select fixtures, apply IES photometric files, and verify results against the project's target light levels, uniformity, and applicable standards.

Technical support

• Answer technical questions from sales reps, contractors, and inside sales on product specifications, applications, and compatibility and help coordinate RMAs and Replacements
• Prepare bills of materials and quotations.
• Feed what you learn from the field back to Engineering: recurring questions, spec gaps, and product improvement opportunities.
• Handle applications for lighting rebate programs and verify product eligibility

Requirements

• Advanced AI literacy
• Interest in electricity, electrical engineering technology, lighting, architecture technology
• Ability to multitask and handle a large work volume under pressure
• Meticulous attention to detail. A wrong cross or a wrong light level costs the customer real money.
• Comfortable reading construction drawings, lighting schedules, and product specification sheets.
• Clear written and verbal communication; you can explain a technical trade-off to a non-technical salesperson.
• Fluent English, written and spoken. While French is the language of our Montreal workplace English is required because this role supports Utopia Lighting's US sales reps and customers daily, and serves Arani customers outside Quebec.

Assets

• Experience with AGi32, DIALux, or Visual lighting design software (major asset).
• Knowledge of lighting technologies and the lighting industry: LED, photometrics, controls, DLC/cUL listings.
• IES Lighting Certification (LC) or coursework toward it (major asset).
• AutoCAD or Revit experience.
• Experience in a lighting manufacturer, lighting agency, or electrical distributor technical or quotations role.
• Experience with an ERP (SAP Business One) or CRM (Salesforce).

Details

• Permanent, full-time (40 hours/week)
• Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m.
• Location: Montreal, on-site
• Reports to: Director of Engineering
• Group insurance
• Group RRSP
• Full training on our product lines, cross-referencing methods, and AGi32

Arani is an equal opportunity employer. We thank all applicants for their interest; only those selected for an interview will be contacted.