Technical Support Specialist Level 1

SOTI; Mississauga; Hybrid; CAD 60,000 - 65,000; Full time

Job summary

Join SOTI as a Technical Support Specialist Level 1 in Mississauga. In this role, you'll provide top-notch support for mobile and IoT device management solutions. Responsibilities include troubleshooting customer issues via various communication platforms and collaborating with internal teams to ensure customer satisfaction. We seek candidates who thrive in a fast-paced environment and possess strong communication and problem-solving skills.

Qualifications

• 1-2 years of relevant experience preferred but exceptions for qualified candidates.
• Solid understanding of OSI model and networking principles.
• Fluency in English required; French is an asset.

Responsibilities

• Provide telephone and email-based technical support for software products.
• Investigate customer-reported issues and work towards resolution.
• Update customers on the status of inquiries.

Skills

Problem-solving

Team player

Verbal communication

Written communication

Education

Degree or Diploma in Computer Networking, Information Technology, or related field

Job description

Join to apply for the Technical Support Specialist Level 1 role at SOTI

Join to apply for the Technical Support Specialist Level 1 role at SOTI

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Technical Support Specialist, Level 1

Location: Mississauga, Canada (Hybrid)

Who We Are:

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.

To us, being visionary is more important than doing things the way they’ve always been done.

What’s in it for you?

The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You'll Do:

• Provide telephone and email-based post-sales technical support for our software products
• Investigate issues reported by customers and work collaboratively with internal stakeholders, and see through to resolution
• Work proactively to update customers by reporting progress regarding outstanding queries
• Endeavour to respond to all customer requests in a timely manner while improving customer experience
• Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions
• Use various devices to reproduce customer environments in order to troubleshoot issues further
  
  

Qualifications:

• Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
• Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
• Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
• Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
• Minimum 1- 2 years of relevant experience, exceptions for qualified candidates
• Strong problem-solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented)
• Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
• Outstanding verbal and written communication skills in English
• Fluency in French would be an asset
  
  

If you want to bring your ideas to life, apply at SOTI today.

We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at [e-mail].

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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