Technical Support Specialist, Level 1

Soti-Inc.; Mississauga; Ibrido; CAD 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

SOTI Inc in Mississauga, Canada, is hiring a Technical Support Specialist, Level 1, for a hybrid role. You will provide telephone and email-based post-sales technical support for our software products and work with customers to resolve issues.

You’ll collaborate with internal teams, update customers on progress, and strive to improve the overall experience. A strong foundation in networking, Windows, and mobile platforms is essential.

Competenze

• Degree or diploma in Networking, IT, CS or a related technical field.
• Understanding of OSI model and networking fundamentals.
• Experience with Windows 8.1 / Server 2008–2012 and SQL or virtual servers.
• Familiarity with mobile platforms (Android, iOS, Windows Mobile, BlackBerry).

Mansioni

• Provide telephone and email-based post-sales technical support for our software products.
• Investigate issues reported by customers and coordinate with internal teams to resolve them.
• Proactively update customers on progress regarding outstanding queries.
• Respond to all customer requests in a timely manner and improve overall experience.
• Deliver superior service for MDM solutions; diagnose questions and help customers.

Conoscenze

Problem-solving

Team player

English communication

Formazione

Degree or Diploma in Computer Networking / IT / CS

Descrizione del lavoro

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.Job Title: Technical Support Specialist, Level 1Location: Mississauga, Canada (Hybrid)Who We Are:At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.To us, being visionary is more important than doing things the way they’ve always been done.What’s in it for you?The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.Responsibilities:Provide telephone and email-based post-sales technical support for our software productsInvestigate issues reported by customers and work collaboratively with internal stakeholders, and see through to resolutionWork proactively to update customers by reporting progress regarding outstanding queriesEndeavour to respond to all customer requests in a timely manner while improving customer experienceProvide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questionsUse various devices to reproduce customer environments in order to troubleshoot issues furtherQualifications:Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical fieldSolid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)Minimum 1- 2 years of relevant experience, exceptions for qualified candidatesStrong problem-solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented)Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectivesOutstanding verbal and written communication skills in English#LI-SN1#LI-HybridIf you want to bring your ideas to life, apply at SOTI today.Use of Artificial Intelligence in HiringSOTI uses AI tools to support parts of our recruitment process, such as reviewing resumes, screening qualifications, and creating interview questions. These tools assist our team only-final hiring decisions are made by people, not automation. For privacy-related questions, please contact [e-mail] are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at [e-mail] note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.