Technical Support Specialist II

Waters Corporation; Morrisville; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Field Technical Support Specialist who will showcase a comprehensive range of analytical solutions. This dynamic role involves engaging with customers to demonstrate cutting-edge technologies, delivering impactful seminars, and collaborating with sales teams to drive success in the field. The ideal candidate will possess a robust background in chromatography and a passion for problem-solving, enabling them to provide tailored solutions across various markets. This is a fantastic opportunity to contribute to advancements in healthcare and materials sciences while working in a diverse and inclusive environment that values innovation and teamwork.

Qualifications

• 5+ years of chromatography experience required.
• Strong methods development and communication skills are essential.

Responsibilities

• Perform demonstrations on Waters solutions to customers.
• Deliver seminars to develop new prospects and penetrate competitive accounts.
• Collaborate with Territory Account Managers to address customer challenges.

Skills

Methods development

Mass Spectrometry

Large molecule applications

Empower software

Communication skills

Education

Bachelor's Degree in Chemistry, Biology, or Biochemistry

Master's or PhD in a scientific area

Tools

HPLC

UPLC

SFC

Mass Spec

Job description

Overview

Waters is seeking a dynamic individual to fill the role of a Field Technical Support Specialist (Field Analytical Demo Chemist). Responsibilities include demonstrating Waters full range of products and services, including Ultra Performance Liquid Chromatography systems, Mass Spectrometers, Software, Consumables and Services for the South East District, comprising North Carolina, South Carolina, Georgia, and Florida.

The desired candidate should be a self-starter with good communication skills, able to work as a team with the local Account Managers and specialists in performing demonstrations, analyzing samples, conducting training, and delivering presentations to help drive sales in the district. The foundation of the Technical Support Specialist’s role is to develop a keen understanding of the customers’ technical needs/challenges and to provide support to effectively convey Waters solutions to those customers across several markets (e.g., pharmaceutical, food, translational research, and materials characterization). This position will report to the Regional Business Development Manager. The ideal candidate must live in the RTP area of North Carolina.

Responsibilities

• Perform demonstrations on Waters solutions.
• Deliver seminars/workshops to help develop new prospects and penetrate competitive accounts.
• Visit customers with Territory Account Managers and Specialists to highlight Waters solutions and help customers with their challenges.
• Build technical competency on Waters solutions and be perceived by colleagues and customers as a resource.
• Help the district meet or exceed its sales targets.
• Keep current on industry trends, new instrumentation, software, and competitive information.
• Develop business through a monthly plan of action.

Qualifications

Education:

• Bachelors Degree, Masters, or PhD in a scientific area such as chemistry, biology, or biochemistry.

Experience:

• 5+ years chromatography experience.
• Waters HPLC, UPLC, SFC, Mass Spec, field sales and/or marketing is a plus.
• Bio Pharmaceutical Experience is a plus.
• 25% Overnight travel is required.

Skills:

• Methods development experience is a must.
• Mass Spec experience preferred.
• Experience with large molecule applications preferred.
• Empower software experience is preferred.

Company Description

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry, and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn, and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers, and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or protected Veteran status.

Key Words

LI Remote sales, chromatography, UPLC, LC/MS, MS, field, customer, laboratories, biochemistry, marketing, communication