Technical Support Specialist – Digital Health FT (J0826-0260)

North York General Hospital; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

North York General Hospital in Toronto, Ontario, is seeking a Technical Support Specialist – Digital Health to provide excellent support and management of network hardware and infrastructure.

You will promote secure, efficient use of digital endpoints and communication networks under the direction of the Manager, Information Services, collaborating with staff to ensure compatibility with hospital Information Systems and advancing care through teaching and learning.

Qualifications

• BSc in Computer Networking, Engineering or equivalent.
• 3+ years installing, supporting and maintaining enterprise wireless and wired networks.
• 3+ years troubleshooting mission-critical network service issues with vendor support.
• Recent experience with Extreme Networks wired networks preferred.
• Experience with Aruba wireless network technology preferred.
• Proficiency with Microsoft imaging tools.
• Microsoft Intune management experience.
• PC hardware knowledge including printers and multifunction devices.
• ITIL Foundation Certification is an asset.
• Strong problem-solving and communication skills.

Responsibilities

• Investigate and resolve network-related help desk tickets promptly.
• Troubleshoot and configure wired/wireless connectivity for PCs and endpoints.
• Install, upgrade, configure and manage network switches, APs, and routers.
• Install, configure and support VoIP phones for deployments, moves and break-fix activities.
• Install, configure, manage and monitor UPSes across all sites.
• Collaborate with external cabling vendors to patch new network connections.
• Consult and train staff on network setup and troubleshooting in Digital Health.

Skills

Network troubleshooting

Wired/wireless networks

VoIP configuration

UPS monitoring

Vendor coordination

Staff training

Microsoft imaging

Microsoft Intune

PC hardware

ITIL knowledge

French/English bilingual

Education

BSc in Computer Networking, Engineering or equivalent

Tools

Extreme Networks

Aruba wireless

Job description

Company Bio

North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care, ambulatory and long-term care services.

Company Bio

North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care, ambulatory and long-term care services. What defines North York General goes beyond exceptional quality care. Our superpower is how we deliver that care – the unparalleled compassion we bring to every encounter, during the moments that matter. Through partnerships, collaboration and academic endeavours, we seek to set new standards for People-Centred Care—a cornerstone of our culture and central to our Mission: People-Centred Care for a healthier community. North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners. We are proud to be a place where the best people come to learn, grow and innovate. Join North York General to accelerate your career!

Position Summary

Technical Support Specialist – Digital Health

Your goal in this position is to provide excellent support, management, and troubleshooting of network hardware and infrastructure. You will promote and facilitate the effective, efficient, secure and safe use of digital end points and communication networks under the direction of the Manager, Information Services, and in a close and collaborative relationship with the staff of user departments. You will work co-operatively with peers to ensure that departmental systems are compatible with hospital Information Systems. This position supports the Hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for staff, physicians, volunteers, learners, patients and families

On a practical level,

• Investigate and resolve network related help desk tickets in a timely, efficient and professional manner
• Assist with the troubleshooting, configuration and resolution of wired and wireless network connectivity for PCs and end point devices
• Install, upgrade, configure and manage network switches, wireless access points and routers within the environment
• Install, configure and support VoIP phones to support new deployments, moves and break-fix activities
• Install, configure, manage and monitor UPSes across all sites
• Work closely with external cabling vendors to patch new network connections in the communication closets
• Consult, train and assist staff within Digital Health on the setup and troubleshooting of network related issues
• Make recommendations to the Manager regarding the use of network technology
• Share on–call responsibility within the network team

Qualifications

• BSc in Computer Networking, Engineering or equivalent
• Minimum 3 years’ experience installing, supporting and maintaining enterprise wireless and wired communications networks
• Minimum 3 years troubleshooting and resolving mission-critical network service issues unguided or in conjunction with vendor support
• Recent experience with Extreme Networks wired networks is preferred
• Experience with Aruba wireless network technology preferred
• Comprehensive understanding and real-world experience with using Microsoft tools to image computers
• Comprehensive understanding of Microsoft InTune as it is used to manage enterprise computers
• Comprehensive understanding of PC technology, including microcomputers, laser and label printers, multifunction printers
• ITIL Foundation Certified, an asset
• Proficiency in installation, maintenance and support of network hardware and software
• Good problem-solving, written and verbal communication skills
• Good written and verbal communication skills
• Demonstrated interpersonal skills and the ability to maintain effective working relationships with others
• Ability to work unsupervised or in a team, in a fast-paced environment
• Bilingualism in French/English an asset

What We Offer

Working at NYG

means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Full Time Regular position with 8 hour shifts, Day, shifts, including on call an as needed basis in the Digital Health department. We offer a highly competitive total compensation package that includes benefits, pension, and vacation. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca #INDO

Closing Statement

At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.