Technical Support Specialist - Australia

Umano Medical; Saint-Eugène; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in healthcare technology is seeking a Technical Support Specialist to ensure exceptional service for patients and caregivers. This role involves resolving technical issues, providing training, and collaborating with various departments. Ideal candidates should have a diploma in engineering and effective problem-solving skills, making this an excellent opportunity to advance your career in a collaborative environment.

Benefits

Dynamic work environment

Teamwork-centric culture

Opportunities for career advancement

Qualifications

• Minimum 2 years experience in a similar role.
• Experience in after-sales or customer service.
• Experience in product repair and technical support.

Responsibilities

• Respond to and manage service calls.
• Perform on-site repairs and preventive maintenance.
• Deliver training to service technicians and hospital staff.

Skills

Problem-solving

Ability to read blueprints

Customer service

Technical support

Technical knowledge of products

Autonomous

Education

Diploma in mechanical or manufacturing engineering

Tools

Office Suite

Outlook

Job description

Technical Support Specialist - Australia

AtUmano Medical, we believe that exceptional care starts with exceptional support. As aTechnical Support Specialist, you’ll be on the front lines of our mission—ensuring that patients and caregivers receive the reliable, high-quality service they deserve. You’ll be the go-to expert for resolving technical issues, supporting our customers, and keeping our equipment running smoothly in hospitals and care facilities across the country.

This is more than a technical role—it’s an opportunity to be part of a passionate, purpose-driven team that’s committed to improving healthcare outcomes. If you’re hands-on, solutions-oriented, and thrive in a collaborative environment, we’d love to hear from you.

Key Responsibilities

Customer Service & Technical Support

• Respond to and manage service calls, ensuring timely and effective resolution of customer issues.
• Perform on-site repairs and preventive maintenance at hospitals and other customer locations.
• Provide technical support to service technicians, subcontractors, and hospital staff.

Training & Communication

• Deliver training to service technicians and, when needed, to hospital technical staff.
• Handle customer service requests and complaints using established tools, processes, and documentation.
• Maintain clear and thorough documentation of all service cases and customer interactions.

Parts & Inventory Management

• Process orders for service parts and follow up from request to resolution, ensuring customer satisfaction.
• Monitor and manage parts inventory, including packaging, shipping, receiving, inspection, and inventory counts.

Cross-Functional Collaboration

• Work closely with the Engineering Department to report product-related issues and customer feedback.
• Collaborate with other departments on after-sales service projects and process improvements.
• Contribute to the development and compliance of service procedures and instructions.

Hands-On Operations

• Participate in local operations including container unloading, parts handling, and other warehouse activities.
• Take initiative in all other related tasks that support the smooth operation of our service and support functions.

Life at Umano Medical

Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.

Requirements

• Diploma in mechanical or manufacturing engineering or equivalent
• Minimum 2 years experience in a similar role
• Problem-solving skills
• Ability to read blueprints
• Experience in after-sales or customer service
• Experience in product repair and technical support
• Knowledge of Office Suite, Outlook
• Technical knowledge of products
• Willingness to travel
• Autonomus/Ressourceful
  

Join a committed and enthusiastic team within a growing company. People are truly first and foremost here, and you'll feel it from day one.

230 boulevard Nilus-Leclerc
L'Islet, QC G0R 2C0
CANADA

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