Technical Support Specialist

rentsync_careers; St. Catharines; Hybrid; CAD 55,000 - 75,000; Part time

Job summary

Rentsync is seeking a Technical Support Specialist to be the frontline contact for clients, troubleshooting platform, website, and data feed issues. You’ll engage via email, phone, and video and partner with cross-functional teams to resolve complex problems.

The role is a fixed-term 18-month contract with hybrid/remote work; preference for candidates able to report to an office 2 days/week. Strong technical aptitude and customer focus are essential.

Qualifications

• 2+ years in technical support or customer success in SaaS or tech.
• Strong understanding of data, APIs, or web technologies.
• Excellent written and verbal communication skills.

Responsibilities

• Act as frontline support for clients via email, phone, chat, and video.
• Troubleshoot platform, website, data feed and integration issues.
• Collaborate with Product, Engineering, Sales, and Client Services to resolve problems.
• Educate clients on platform features and best practices.
• Monitor client health and share feedback for improvements.

Skills

Customer success mindset

Strong communication

Problem solving

Fast learner

Team collaboration

Education

2+ years in technical support

Tools

APIs

CRM systems

Data feeds

Job description

About Rentsync:

Rentsync is an award-winning, high-growth organization that provides high quality websites, marketing services, and software solutions to the rental and property management industry throughout Canada and the United States.

About the Role

We're looking for a Technical Support Specialist who thrives on helping others, solving technical challenges, and delivering an exceptional client experience.

In this role, you’ll serve as the frontline connection between Rentsync and our clients—providing support for our platform, rental websites, and data feed integrations. You'll engage with customers via email, phone, and video calls, and work closely with internal teams to resolve complex issues.

The ideal candidate is a technical problem-solver passionate about customer success, demonstrating curiosity, coachability, and an entrepreneurial spirit, alongside resilience and accountability. Exceptional service and teamwork are fundamental. If you have a strong technical aptitude and a passion for customer success, we encourage you to apply.

This role is a fixed-term contract position with a duration of 18 months, with potential to convert to a permanent position at the end of the contract.

This is a hybrid/remote position, all qualified candidates are encouraged to apply, however preferential consideration may be given to individuals who can report to Rentsync’s office 2 days per week.

Duties & Responsibilities

• Act as the frontline support team, handling inbound client inquiries while supporting and collaborating with all internal departments
• Respond to client inquiries via email, chat, phone, and video while meeting SLA targets
• Troubleshoot platform, website, data feed, and integration issues to ensure timely and effective resolution
• Partner with cross-functional teams (Product, Engineering, Sales, and Client Services) to resolve complex technical issues
• Educate clients on platform functionality, best practices, and new features
• Support website quality assurance processes and assist with small implementation projects
• Gather and relay customer feedback to inform platform improvements and service enhancements
• Monitor client health and usage to make proactive, value-driven recommendations
• Assist with additional client support responsibilities as needed
• Perform other duties as assigned

Required Knowledge, Skills & Abilities

• Advanced knowledge of internet technologies and web-based tools
• A solutions-oriented mindset with excellent listening and problem-solving skills
• Exceptional written and verbal communication abilities
• Strong attention to detail with excellent organizational skills
• Ability to work independently while contributing effectively to a collaborative team
• Ability to quickly learn and adapt to new platforms, tools, and processes
• Comfort navigating software from the client's perspective with empathy and user-focused thinking

Essential Qualifications

• 2+ years of experience in technical support or customer success, ideally within a SaaS, tech, or agency environment
• Strong technical understanding, with background or exposure to data, code-related concepts, integrations, APIs, or web technologies

Additional Preferred Qualifications

• Knowledge of the rental housing industry
• Experience supporting a CMS, property management system, or other rental industry platform
• Preferential consideration will be given to candidates who can report to one of Rentsync's regional offices 2 days/week on average.

Rentsync is an equal opportunity employer. If you are selected to participate in the interview process and require unique accommodations, please don’t hesitate to let us know.

Successful candidates may be required to complete a criminal background check in the final phase of the interview process.

This is an open-ended job posting and may not represent a specific vacancy within the organization.

Rentsync reserves the right to use Artificial Intelligence to screen and/or assess candidates.