Technical Support Specialist

Silversmith Capital Partners; Toronto; Hybrid; CAD 54,000 - 72,000; Full time

Job summary

Rentsync is seeking a Technical Support Specialist to be the frontline liaison for clients, supporting the platform, rental websites, and data feed integrations. You will engage with customers via email, phone, and video, and collaborate with internal teams to resolve issues.

The ideal candidate brings strong technical problem-solving skills, exceptional service, and a team-oriented mindset. This is a fixed-term contract of 18 months with hybrid/remote options and potential conversion to a

Qualifications

• 2+ years in technical support or customer success, ideally SaaS/tech
• Strong understanding of data, integrations, APIs, or web technologies
• Excellent written and verbal communication abilities

Responsibilities

• Act as the frontline support team for client inquiries
• Respond to inquiries via email, chat, phone, and video within SLA targets
• Troubleshoot platform, website, data feed, and integration issues
• Collaborate with Product, Engineering, Sales, and Client Services to resolve complex issues
• Educate clients on platform functionality, best practices, and new features
• Support website QA processes and assist with small implementation projects
• Gather and relay customer feedback to improve the platform
• Monitor client health and usage to offer value-driven recommendations
• Perform additional client support duties as needed

Skills

Technical support

SaaS experience

Communication

Problem solving

Tools

APIs

Data integrations

CMS knowledge

Job description

About Rentsync:

Rentsync is an award-winning, high-growth organization that provides high quality websites, marketing services, and software solutions to the rental and property management industry throughout Canada and the United States.

About the Role

We're looking for a Technical Support Specialist who thrives on helping others, solving technical challenges, and delivering an exceptional client experience.

In this role, you’ll serve as the frontline connection between Rentsync and our clients—providing support for our platform, rental websites, and data feed integrations. You'll engage with customers via email, phone, and video calls, and work closely with internal teams to resolve complex issues.

The ideal candidate is a technical problem-solver passionate about customer success, demonstrating curiosity, coachability, and an entrepreneurial spirit, alongside resilience and accountability. Exceptional service and teamwork are fundamental.

This role is a fixed-term contract position with a duration of 18 months, with potential to convert to a permanent position at the end of the contract. This is a hybrid/remote position. However preferential consideration may be given to individuals who can report to Rentsync’s office 2 days per week.

Duties & Responsibilities

• Act as the frontline support team, handling inbound client inquiries while supporting and collaborating with all internal departments
• Respond to client inquiries via email, chat, phone, and video while meeting SLA targets
• Troubleshoot platform, website, data feed, and integration issues to ensure timely and effective resolution
• Partner with cross-functional teams (Product, Engineering, Sales, and Client Services) to resolve complex technical issues
• Educate clients on platform functionality, best practices, and new features
• Support website quality assurance processes and assist with small implementation projects
• Gather and relay customer feedback to inform platform improvements and service enhancements
• Monitor client health and usage to make proactive, value-driven recommendations
• Assist with additional client support responsibilities as needed
• Perform other duties as assigned

Required Knowledge, Skills & Abilities

• Advanced knowledge of internet technologies and web-based tools
• A solutions-oriented mindset with excellent listening and problem-solving skills
• Exceptional written and verbal communication abilities
• Strong attention to detail with excellent organizational skills
• Ability to work independently while contributing effectively to a collaborative team
• Ability to quickly learn and adapt to new platforms, tools, and processes
• Comfort navigating software from the client's perspective with empathy and user-focused thinking

Essential Qualifications

• 2+ years of experience in technical support or customer success, ideally within a SaaS, tech, or agency environment
• Strong technical understanding, with background or exposure to data, code-related concepts, integrations, APIs, or web technologies

Additional Preferred Qualifications

• Knowledge of the rental housing industry
• Experience supporting a CMS, property management system, or other rental industry platform
• Preferential consideration will be given to candidates who can report to one of Rentsync's regional offices 2 days/week on average.

Rentsync is an equal opportunity employer. If you are selected to participate in the interview process and require unique accommodations, please don’t hesitate to let us know.

Successful candidates may be required to complete a criminal background check in the final phase of the interview process.

This is an open-ended job posting and may not represent a specific vacancy within the organization.

Rentsync reserves the right to use Artificial Intelligence to screen and/or assess candidates.