Technical Support Specialist

Charger Logistics Inc; Brampton; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Healthcare Benefit Package

Career Growth

Job summary

Charger Logistics Inc. is a world-class asset-based carrier seeking a Technical Support Specialist to support cloud computing infrastructure and Windows-based systems.

You will troubleshoot, configure, and maintain cloud and on-premises environments while collaborating with senior IT teams. The ideal candidate has 3+ years in technical support or IT administration, IT diploma/degree, and relevant cloud or Microsoft certifications are a plus.

Qualifications

• 3+ years in technical support or IT administration.
• Diploma/degree in IT or related field; certifications are assets.
• Strong knowledge of networking and cloud concepts (IaaS, PaaS, SaaS).
• Experience with Windows-based systems, virtualization, and cloud platforms.
• Understanding of user access management and security basics.

Responsibilities

• Support and administer cloud-based platforms and services, assisting with user access, configuration, troubleshooting, and day-to-day operational activities.
• Troubleshoot issues across end-user environments, servers, networks, SaaS applications, and cloud platforms, escalating complex issues as needed.
• Assist with the administration and maintenance of Windows-based systems, servers, virtual environments, and cloud infrastructure.
• Monitor system and cloud platform performance, availability, and alerts; investigate issues and take corrective action.
• Troubleshoot networking issues involving TCP/IP, DNS, DHCP, VPN, Wi-Fi, firewalls, and connectivity.
• Work with senior teams to investigate and resolve complex technical issues.
• Assist with system maintenance, patching, upgrades, deployments, and infrastructure activities.
• Contribute to rollout and deployment of new IT and cloud-based solutions, including onboarding and support.

Skills

Troubleshooting

Customer support

Communication

Education

IT diploma/degree

Tools

Windows Server

Active Directory

Azure AD

VMware/Hyper-V

Job description

Charger Logistics is a world class asset-based carrier. We specialize in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are seeking a highly motivated and skilled individual to join our team as a Technical Support Specialist. In this role, you will be responsible for providing technical support and assistance to our cloud computing infrastructure.

Responsibilities

• Support and administer cloud-based platforms and services, assisting with user access, configuration, troubleshooting, and day-to-day operational activities.
• Troubleshoot issues across end-user environments, servers, networks, SaaS applications, and cloud platforms, escalating complex issues to senior IT or cloud teams when required.
• Assist with the administration and maintenance of Windows-based systems, servers, virtual environments, and cloud infrastructure.
• Monitor system and cloud platform performance, availability, and alerts; investigate issues and take appropriate corrective action.
• Troubleshoot networking issues involving TCP/IP, DNS, DHCP, VPN, Wi-Fi, firewalls, and connectivity.
• Work closely with senior systems, infrastructure, security, and cloud teams to investigate and resolve more complex technical issues.
• Assist with system maintenance, patching, upgrades, deployments, and other infrastructure-related activities.
• Contribute to the rollout and deployment of new IT and cloud-based solutions, including user onboarding and technical support.

• 3+ years of experience in technical support, IT support, systems administration, infrastructure support, or a similar role.
• Relevant IT diploma/degree or equivalent hands-on experience; cloud, Microsoft, networking, or systems administration certifications are an asset.
• Working knowledge of system administration concepts, including user accounts, permissions, access management, software installation, patching, and system maintenance.
• Practical understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic network troubleshooting.
• Understanding of cloud computing concepts, including IaaS, PaaS, and SaaS.
• Familiarity with virtualization technologies such as VMware or Hyper-V is an asset.
• Experience with Active Directory and/or Microsoft Entra ID (Azure AD) is an asset.

• Competitive Salary
• Healthcare Benefit Package
• Career Growth