Technical Support Services

Runnymede United Church; Toronto; On-site; CAD 15,000 - 21,000; Part time

Job summary

Runnymede United Church (RUC) in Toronto seeks a part-time technical support specialist to assist staff with systems and infrastructure. The role covers remote and occasional onsite tasks, including sysadmin-style duties, software updates, user management, and process documentation.

Ideal candidates will have experience supporting customers and users across hardware and software, with the ability to train staff and execute small projects.

Qualifications

• Experience supporting customers and users and their infrastructure, both remotely and in person.

Responsibilities

• Provide technical support for church systems and staff, including software upgrades, user provisioning, password maintenance, and issue troubleshooting.

Job description

Runnymede United Church (RUC) operates out of two locations in western Toronto, with 4 full time staff and 12 part-time staff. We require technical support for our systems and staff, for regular operations and special projects with a technical component.

The technical support ranges from System Administrator (sysadmin) functions for technical infrastructure (software upgrades, hardware upgrades, adding users or components, password maintenance and troubleshooting issues) to integration of new capabilities (purchase, installation, writing procedures and training staff). Systems include phone, internet, live stream Zoom video system, website hosting, security camera systems, fire detection system and intrusion arm, smart lock systems, staff computers, computer apps.

This part-time position involves an average commitment of 5 hours per week and offers compensation of $1,600 per month. Most services can be provided remotely, but periodically it will be necessary to be onsite.

We are looking for an individual or company with experience supporting customers and users and their infrastructure, both remotely and in person.

We thank all applicants for their interest in our positions; however, only those selected for an interview will be contacted.

Runnymede United Church is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). As an affirming ministry of The United Church of Canada, we celebrate the diversity of all people and welcome applications from individuals of all genders, gender identities, sexual orientations, racial and cultural backgrounds, abilities, and lived experiences; accommodations are available upon request for candidates taking part in all aspects of the hiring process.