Technical Support Representative (On-Site)

Concentrix; Belleville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in customer service is looking for a Technical Support Representative in Belleville, ON. This on-site role involves assisting customers with hardware and software issues while providing exceptional service. Candidates with strong technical skills and at least one year of experience are encouraged to apply. The position offers competitive hourly wages, benefits, and opportunities for personal growth and career advancement.

Benefits

Medical, dental, and vision benefits

Retirement plan

Paid time off and holidays

Paid training

Flexible hours

Referral bonuses

Health and wellness programs

Mentorship opportunities

Qualifications

• At least 1 year of technical support experience.
• Excellent English written communication skills.
• Willingness to learn new technologies.

Responsibilities

• Greeting customers in a courteous manner and handling inbound calls.
• Troubleshooting software and hardware issues effectively.
• Providing expert customer experiences with a smile.

Skills

Technical focus

Problem-solving skills

Phone etiquette

Multitasking

Calmness under pressure

Education

High school or university degree

Job description

Job Title:

Technical Support Representative (On-Site)

Job Description

The Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)

Location: Belleville, ON

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Technical Support Representative position at Concentrix is just the right place for you!

As a Technical Support Representative, you’ll join a diverse team from 70+ countries where all members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. Due to continued growth, we’re looking for more talented game-changers to join our purpose-driven team, passionate about providing outstanding customer experiences.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine a new career journey and develop “friends for life.” We provide all the training, technologies, and ongoing support needed to succeed. About 80% of our managers and leaders have been promoted from within! We also offer free learning and leadership development programs to set you on your path to the career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

• Greeting customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Handling inbound calls with Pro Support customers to solve software (applications, operating systems) and hardware issues, utilizing resources to troubleshoot and resolve problems or set up hardware replacements.
• Providing top-tier customer service, ensuring customers understand solutions, next steps, and feel valued.
• Utilizing client troubleshooting tools effectively.
• Meeting efficiency targets to handle inbound calls and follow-up tasks promptly.
• Delivering expert customer experiences with a smile.

YOUR QUALIFICATIONS

• Strong technical/customer focus, phone etiquette, and work ethic.
• Ability to multitask effectively.
• Calmness under pressure.
• Problem-solving and troubleshooting skills.
• Case management experience is a plus.
• At least 1 year of technical support experience.
• Excellent English written communication skills.
• High school or university degree.
• Flexible schedule (7 days a week, 7:00 am - 10:00 pm EST).
• Willingness to learn new technologies.

WHAT’S IN IT FOR YOU

• Base salary of $22/hr plus performance incentives; benefits include medical, dental, vision, retirement plan, paid time off, holidays, and paid training.
• Paid training (4 weeks classroom, 4 weeks on-the-job) and performance-based incentives (up to $120 USD).
• Referral bonuses, flexible hours, health and wellness programs, mentorship opportunities.

REIMAGINE THE BEST VERSION OF YOU!

If this sounds like the perfect next step, we want to hear from you. Apply today and discover why over 440,000 game-changers worldwide call Concentrix their employer of choice.