Technical Support Engineer - US

Anker In; Vancouver; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

Anker In in Vancouver seeks a recent graduate to join as an early-career engineer. You will prepare after-sales service documentation and work with development and quality teams to review from a user perspective.

You will develop product training materials, create enablement programs for regional teams, and strengthen frontline problem-solving capabilities.

You will analyze the voice of the customer to identify issues and drive product experience improvements that raise customer satisfaction.

Qualifications

• Bachelor's degree in electronic information technology, mechatronics engineering, or related engineering disciplines.
• Strong logical thinking and project management skills.
• Ability to work under pressure, with strong learning ability and good communication skills.

Responsibilities

• Prepare after-sales service documentation in collaboration with development and quality teams from a user perspective.
• Produce product training materials and deliver enablement training to regions to strengthen frontline problem-solving capabilities.
• Respond quickly to regional inquiries and coordinate internal and external resources to drive complex issues to closure.
• Analyze the voice of the customer and identify issues to drive product experience improvements and solution outputs.

Skills

Logical thinking

Project management

Education

Bachelor's degree in electronics/mechatronics or related engineering

Job description

Your role

Candidates must hold a valid work visa for the country/region where the position is located. You will:

• 1. Prepare after-sales service before new product launches, working closely with development and quality teams to review from a user perspective and produce after-sales service documentation.
• 2. Build familiarity with product features and issues, collaborate with the development team to produce product training materials, and deliver enablement training to regions to strengthen frontline problem-solving capabilities.
• 3. Respond quickly to regional inquiries, coordinate internal and external resources to drive complex issues to closure, and deliver problem solutions.
• 4. Analyze the voice of the customer and identify issues, driving product experience improvements and solution outputs to help raise customer satisfaction.

What do we expect

• 1. Class of 2027, bachelor's degree or above in electronic information technology, mechatronics engineering, or related engineering disciplines.
• 2. Strong logical thinking and project management skills; experience organizing student clubs or campus activities is a plus.
• 3. Ability to work under pressure, with strong learning ability and good communication skills.

What do we expect

• 1. Class of 2027, bachelor's degree or above in electronic information technology, mechatronics engineering, or related engineering disciplines.
• 2. Strong logical thinking and project management skills; experience organizing student clubs or campus activities is a plus.
• 3. Ability to work under pressure, with strong learning ability and good communication skills.