Technical Support Engineer- Canada

Autofleet, Ltd.; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the fleet mobility industry is seeking a Technical Support Engineer in Toronto to enhance their support team. The ideal candidate will possess at least three years of experience in a technical support role, adeptly troubleshoot complex issues, and provide premier support to enterprise clients. This fast-paced position requires working knowledge of JSON, SQL, and APIs, with opportunities to work closely with product development teams. A passion for technology and excellent communication skills in English are essential.

Qualifications

• At least 3 years in technical support engineer or similar technical role.
• Experience working with JSON, SQL, APIs, and webhooks.
• Fantastic spoken and written English.

Responsibilities

• Serve as the frontline technical problem-solver for high-value enterprise customers.
• Collaborate directly with Product and R&D teams.
• Provide expert guidance on product configuration.

Skills

Technical Aptitude

Troubleshooting

Multi-tasking

Client Relationship Management

Log Analysis

Error Debugging

Tools

Jira

GCP

Intercom

Notion

Job description

Our global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.

As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.

This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

The position is shift-based and requires work during weekends.

What You'll Do

• Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
• Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
• Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
• Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
• Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
• Provide expert guidance on product configuration to optimize performance for each customer's unique environment
• At least 3 years in technical support engineer or similar technical role
• Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
• Familiar with GCP, Jira, Intercom, and Notion- an advantage
• Solid technical aptitude and a passion for learning new technologies, products, and methodologies
• Experience with log analysis and error debugging.
• Ability to multi-task and prioritize effectively while handling urgent issues.
• Experience with web technologies and scripting languages - nice to have
• Fantastic spoken and written English
• Location (N.A)- must be located in North America

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Technical Support Engineer • Toronto, ON, Canada