Support Engineer

PheedLoop Inc.; Toronto; On-site; CAD 60,000 - 85,000; Full time

Job summary

PheedLoop Inc., a fast-growing software company in Toronto, is searching for a full-time support engineer to resolve technical issues and assist with platform development. Candidates should have at least one year of experience in software development or technical support, alongside strong communication and problem-solving skills. Join a proactive team dedicated to maintaining high system performance and enhancing user experience in event technology.

Benefits

Snacks

Team outings

Learning opportunities

Open workspace

Large office

Qualifications

• 1+ years in software development or technical support roles.
• Experience in full-stack development concepts.
• Strong problem-solving and communication skills.

Responsibilities

• Collaborate with teams to troubleshoot and resolve issues.
• Assist with testing and deployment of new features.
• Monitor system performance and identify potential issues.

Skills

Problem Solving

Diagnostic Skills

Collaboration

Curiosity

Communication

Education

Bachelor's degree in Computer Science

Equivalent hands-on experience

Tools

Git

React

Django

REST APIs

Relational Databases

Job description

This is a 100% full-time position based in our spacious office in Toronto at Yonge-Sheppard.

About PheedLoop

PheedLoop is a Toronto-based software company that is revolutionizing the events and conferences industry. From building innovative software to modernize and automate events, to virtual event technology, to custom hardware, our success has been thanks to our amazing engineering team. Located in Toronto, PheedLoop is one of the world's fastest-growing event technology companies.

PheedLoop isn't like other startups out there. We're a bootstrapped company that has been profitable since day one. We're growing quickly, but sustainably, and are looking for new team members to support some of the most exciting developments to come. We’re a small and close-knit team, so beyond just technical know-how, we’re looking for someone with a proactive mindset and a collaborative spirit who’s always ready to pitch in wherever needed.

Your Day to Day

• Collaborate with engineering, support, and operations teams to troubleshoot and resolve live issues quickly and effectively
• Investigate platform bugs, performance hiccups, and edge cases to support ongoing development efforts
• Assist with testing and deployment of new features across PheedLoop's stack
• Provide technical support during critical on-site events when needed
• Monitor system performance and logs to identify potential issues before they become user-facing problems
• Help document technical procedures and troubleshoot steps for internal knowledge sharing
• Take ownership of recurring low-priority technical tasks that help keep the engineering engine running smoothly
• Contribute to internal tools and automations that support our product and operations teams

Requirements

1+ Year in experience in software development or technical support roles in fast-paced environments

Exposure to full-stack development concepts (comfortable navigating both frontend and backend codebases)

Familiarity with modern web technologies – e.g., React, Django, REST APIs, relational databases

Comfortable with version control using Git and collaborative workflows (e.g., pull requests, branching)

Strong diagnostic and problem-solving skills — you know how to dig in, find root causes, and suggest practical solutions

Ability to stay calm and communicative when issues arise, especially under time-sensitive conditions

Self-starter attitude with a willingness to take on a mix of tasks — even if they're outside your comfort zone

Excellent verbal and written communication skills

Curiosity and eagerness to learn new technologies and tools on the fly

Bachelor's degree in Computer Science or a related field OR equivalent hands-on experience in a technical setting

Awesome workplace – snacks, team outings, books, learning opportunities, open workspace, beautiful and large office

Who We're Looking For

We’re looking for someone who thrives on solving problems, is excited by the idea of being a go-to resource for technical fire-fighting and support, and wants to be an essential part of keeping things running smoothly at a fast-growing company. You’ll be relied on not just for your technical chops, but for your mindset — adaptability, collaboration, and a drive to continuously improve are key. If you're someone who likes variety in your day, gets satisfaction from being the person who can "just figure it out," and wants to be deeply embedded in a product-focused team, we’d love to hear from you.

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