Technical Support Engineer, ADMS & SCADA

Survalent; Mississauga; On-site; CAD 50,000 - 60,000; Full time

Job summary

Survalent is recruiting a Technical Support Agent in Mississauga, Canada to provide first-level support for the Survalent ADMS platform. The role involves handling support cases via email or phone, guiding customers through software configurations and upgrades, and offering remote assistance.

Ideal candidates have a relevant degree and experience with SCADA/OMS/DMS, TCP/IP networking, and SQL Server/IIS. The position includes on-call after-hours support and a permanent full-time commitment.

Qualifications

• Bachelor's degree, diploma, or a combination of education and experience in electronics, electrical engineering, and/or information systems.
• Experience with SCADA (Utility/Process) and OMS/DMS is considered an asset
• Good understanding of TCP/IP network communication
• Well versed with Microsoft Windows (both Server and PC level) and office applications
• Knowledge of Microsoft SQL Server and IIS
• Experience in a Technical Support/ Customer service role is considered an asset
• Knowledge of Power Engineering and Distribution Networks is considered an asset
• Knowledge of APIs and Microsoft Azure are considered an asset
• Excellent communication skills: Fluent English- Speaking and Writing
• Problem solving ability and attitude with ability to think out of the box
• Self-motivated and empathetic listening skills

Responsibilities

• Manage support cases from start to finish by providing advice and assistance via email or phone
• Advise and assist to solve problems related to Survalent software, or elevate to the appropriate personnel
• Provide remote support services to customers for software configuration, software upgrades, database editing, graphics development, and other similar tasks
• Troubleshoot communication issues between SCADA and end devices
• Create Knowledge Articles from Support issues observed
• Provide support services to internal employees with technical problems
• Be on call for after-hours support in rotation with other Support team members
• Other duties as required

Skills

TCP/IP networking

Windows OS

Customer service

Problem solving

Empathetic listening

Communication skills

Education

Bachelor's degree in electronics/electrical engineering/information systems

Tools

Microsoft SQL Server

IIS

Microsoft Azure

Job description

Survalent is recruiting a Technical Support Agent in Mississauga, Canada to provide first-level support for the Survalent ADMS platform. The role involves handling support cases via email or phone, guiding customers through software configurations and upgrades, and offering remote assistance.

Ideal candidates have a relevant degree and experience with SCADA/OMS/DMS, TCP/IP networking, and SQL Server/IIS. The position includes on-call after-hours support and a permanent full-time commitment.