Technical Support Engineer

Brookfield Properties; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Brookfield Properties is seeking a Technical Support Engineer to ensure optimal functionality of hardware and applications. This role involves supporting executive-level users, managing IT solutions, and providing exceptional customer service. Join a collaborative team dedicated to innovation and professional growth, with opportunities for structured development.

Benefits

401K matching

Tuition reimbursement

Summer Fridays

Paid maternity leave

Generous employee referral program

Qualifications

• Minimum of 3 years of experience in an IT support role.
• Proficiency in managing iOS and Android devices using Intune.
• Strong understanding of IT principles and best practices within an ITIL framework.

Responsibilities

• Support a work environment consisting of 60% end-user support.
• Utilize ServiceNow for incident and request management.
• Collaborate with external vendors to resolve complex technical issues.

Skills

Customer service

Problem-solving

Interpersonal skills

Technical support

Adaptability

Education

High School Diploma or GED

Tools

ServiceNow

Intune

Jamf

Azure

Office 365

Windows

Job description

Location

Brookfield Place - 181 Bay Street

Our Company

AtBrookfield Properties, the foundation of our success is firmly rooted in our people.

Our company is comprised of experts across a range of specialties who share a goal of ensuring our properties are continuously evolving to meet the needs of our communities and stakeholders. To meet this goal, we hire visionary, entrepreneurial talent who help us innovate and enhance our business. We build collaborative teams who value integrity, creativity and diversity.

Our teams operate an iconic portfolio of irreplaceable properties within the world’s most dynamic markets. As one of the largest real estate services companies, we provide management and development expertise exclusively for properties owned by Brookfield Asset Management.

Job Description

We Are Brookfield Properties:

At Brookfield Properties, our success starts with our people. People like you. Brookfield Properties develops and operates real estate investments on behalf of Brookfield Asset Management — one of the largest alternative asset managers in the world. From office to retail, logistics to multifamily, and hospitality to development, we work across sectors to bring high-quality, sustainable real estate to life around the globe every day.

We are seeking a contract (9 months) Technical Support Engineer with strong technical capabilities, exceptional customer service, and proven experience supporting executive-level users. The team ensures optimal functionality of hardware, applications, and collaboration tools, driving productivity and enabling business success.

The Technical Support Engineer will play an integral role in delivering and maintaining enterprise IT solutions that support business operation and drive organizational efficiency. This position is responsible for the support and engineering of core technologies including, but not limited to, Windows 11, Office 365, and Intune as well as providing basic network support. This role offers structured professional development through hands-on experience and online learning opportunities, and technical boot camps.

Role & Responsibilities:

• Support a work environment consisting of 60% end-user support, 15% project-based work, 15% architecture and engineering, and 10% training and development
• Provide extensive support with the Dell (including Dell tech direct), Lenovo, and Mac hardware along with Windows applications (including Windows 11), iOS, Android, Office 365 products, and conference rooms
• Utilize ServiceNow for incident and request management, ensuring accurate documentation and contributing to both internal and customer-facing knowledge base articles
• Gather and analyze system data to support decision-making and recommend appropriate technical solutions
• Test software compatibility and system integration to ensure seamless deployment of new programs and updates
• Collaborate with external vendors to resolve complex technical issues that fall outside the immediate scope of internal support
• Deliver technical support during companywide meetings, events and conferences to ensure smooth execution
• Manage, secure, and deploy applications and policies to Mac and printing devices using Jamf and PrinterLogic while simultaneously being responsible for the architecture and engineering of these platforms
• Monitor and evaluate ServiceNow data to identify recurring issues and recommend preventative strategies
• Demonstrate strategic thinking by proactively identifying opportunities to enhance the technology environment

Your Qualifications:

• High School Diploma or GED required
• Minimum of 3 years of experience in an IT support role
• Proficiency in managing iOS and Android devices using Intune required
• Experience with printer management and troubleshooting required
• Familiarity with ServiceNow, Azure, Office 365, and Windows strongly preferred
• Experience with Jamf for Apple device management is a plus
• Strong understanding of IT principles and best practices within an ITIL framework
• Self-motivated and adaptable, with the ability to prioritize effectively in fast-paced environments
• Exceptional interpersonal skills with a focus on rapport-building, active listening, and effective questioning and problem-solving skills
• Proven ability to collaborative with cross-functional teams to resolve complex technical issues
• Excellent written and verbal communication skills
• Professional demeanor with a commitment to positively representing the IT department to business users

Your Career @ Brookfield Properties:

At Brookfield Properties, your career progression is important to us. As a successful employee, you will have the opportunity to grow within your team, department, and across the Brookfield organization. Our leadership teams are dedicated to the accomplishments of their employees. We also invest time into training and developing our people. We take pride in knowing that 70% of our employees have more than 5 years of tenure.

End your job search and find your career today, at Brookfield Properties.

Why Brookfield Properties?

We imagine, create, and operate on a foundation of values to build a better world, together. Brookfield Properties strives to create spaces where going to work never feels routine. As a Brookfield Properties employee, you will enjoy many benefits such as 401K matching, tuition reimbursement, summer Fridays, paid maternity leave and more. There is also a generous employee referral program because we want our existing team members to help us build a more diverse workplace through their networks.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. Accordingly, we will accommodate the needs of all qualified applicants with disabilities during the recruitment and selection process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.