Technical Support Engineer

Hikvision; Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

Hikvision is seeking a Technical Support Engineer based in Canada who will be responsible for providing technical assistance both locally and internationally. The role involves executing pre-sales projects, ensuring product compliance and delivering training to distributors. Ideal candidates will have a Bachelor's degree in relevant fields and strong communication skills in English and Chinese.

Qualifications

• Fluent in English and Chinese for working purposes.
• More than 2 years of technical support experience.
• Familiarity with network technology is preferred.

Responsibilities

• Provide technical support and service for headquarters and overseas regions.
• Lead product access compliance management.
• Conduct product training with local teams.

Skills

Communication skills

Service awareness

Document writing skills

Rigorous work ethic

Education

Bachelor degree in computer, electronics or communication

Job description

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1. Responsible for the technical support and service work for the headquarters to connect with overseas regions;

2. Follow up business opportunities, facilitate the implementation of pre-sales projects, and work with local teams to complete KPIs;

3. Lead the product access compliance management in the responsible region;

4. Product training, explore customer needs and pain points, and cooperate with sales staff to complete distributor product training;

5. Product management, push the R&D department and the marketing department to complete the release of overseas products and related documents;

6. Cooperate with sales team to provide necessary support.

Qualifications

1. Bachelor degree or above, major in computer, electronics and communication, fluent in listening, speaking, reading and writing in English and Chinese, which can be used as a working language;

2. More than 2 years of technical support experience, relevant work experience in the security industry is preferred, and familiarity with network technology is preferred;

3. Have good communication skills, service awareness and document writing skills, work rigorously, meticulously, and bear hardships and stand hard work;

4. Accept high-frequency business trips from Indonesia.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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