Technical Support Engineer

Applied Systems, Inc; Canada; Remote; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Technical Solutions Engineer to bridge the gap between engineering and customer-facing teams. In this dynamic role, you will tackle complex technical issues, manage system integrations, and ensure smooth communication with stakeholders. This position offers a unique opportunity to enhance customer experiences while driving strategic business initiatives. Join a culture that values your individuality and fosters collaboration, both remotely and in-person. If you are passionate about technology and customer service, this is the perfect opportunity to grow your career in a supportive environment.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Holiday and Vacation Time

Health & Wellness Days

Bonus Day for Your Birthday

Qualifications

• Experience in technical support with a strong focus on customer interaction.
• Knowledge of Excel for data manipulation and understanding of web applications.

Responsibilities

• Support integration setup and troubleshoot customer requests.
• Coordinate information flow to optimize operational efficiency.

Skills

Technical Support

Communication Skills

Data Manipulation

Web Applications Understanding

Network Protocols

Python Scripting

API Knowledge

SQL Knowledge

Education

2+ years in technical support

Tools

Excel

Postman

AWS

Job description

Job Overview

Amazing Career Moments Happen Here

Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible.

Position Overview

The Technical Solutions Engineer role functions as a critical interface between engineering and customer-facing teams, facilitating the resolution of complex technical issues and integration of solutions. This position is responsible for the troubleshooting of customer requests, the configuration and management of system integrations, and the strategic coordination of information flow to optimize operational efficiency. The role requires a comprehensive understanding of technical systems and the ability to translate technical complexities into actionable solutions, thereby supporting the organization's commitment to delivering exceptional customer experiences and driving strategic business.

What You Will Do

• Support the setup of integrations and/or data manipulation
• Communicate with external teams to gather required information
• Communicate directly with customer-facing teams to assimilate requirements, walk through processes, and troubleshoot issues
• Support with addressing requests from the Customer Experience Team to work resolve technical issues in collaboration with engineering teams
• Track tickets to effectively communicate status with stakeholders while coordinating resolution efforts across the organization

We’re Excited to Learn More About You

Your experience may include:

• 2+ years in technical support
• Knowledge of Excel, with the ability to transform and manipulate data
• Understanding of how web applications work

You may have other skills or credentials, including:

• Excellent communication skills to work alongside a variety of teams
• Familiarity with network Protocols: HTTPS, FTP, SMTP, TCP, and the ability to differentiate between when they are used.
• Coding experience implementing scripts using Python a plus
• Working knowledge of APIs and experience working through the command line or via out-of-the-box tools such as Postman
• Familiarity with AWS services is a plus
• Basic knowledge of SQL and running queries

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses, as well as candidates without a degree or a background in tech to apply!

When You Join Team Applied, You Can Expect:

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.

We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Your Security Matters: Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

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