Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Vancouver; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Metro Vancouver is seeking a Customer Support Specialist to deliver exceptional inbound customer support. The role includes resolving technical issues, maintaining knowledge of client products, and requires 1+ year of customer service experience. Strong problem-solving skills and proficiency in fast-paced environments are essential. This position offers competitive pay, a supportive work-from-home environment, and opportunities for career advancement.

Benefits

Salary up to $21.49/hr

DailyPay enrollment option

Comprehensive benefits including medical and dental insurance

Career advancement opportunities

Supportive work-from-home environment

Qualifications

• 1+ year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills and ability to ask probing questions.
• Proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences consistently.

Skills

Customer service experience

Problem-solving skills

Computer navigation skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

• Salary up to $21.49/hr, plus additional performance-based incentives
• DailyPay enrollment option to access pay early when you want it
• Opportunity for career advancement, with 80% of management positions filled internally
• Comprehensive benefits including medical, dental, and vision insurance, paid time off, and training
• Supportive work-from-home environment with a focus on diversity, equity, and inclusion
• Access to various employee resource groups and health and wellness programs

Responsibilities

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services
• Deliver exceptional customer experiences consistently

Qualifications

• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills and ability to ask probing questions
• Proficiency in fast-paced multi-tasking and strong computer navigation skills

Preferred Qualifications

• Technical support experience preferred
• Familiarity with iOS and/or MacOS, or comparable technology
• A quiet, distraction-free environment to work from at home
• Eagerness to learn new technologies
• A desktop or laptop for completing PC and internet testing

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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