Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Red Deer; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company specializing in customer engagement is seeking a Technical Support / Customer Service Representative for remote night shifts. The ideal candidate will provide essential customer support, troubleshoot technical issues, and maintain excellent customer relationships. This role offers competitive pay, flexibility, and opportunities for career advancement.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Flexible work-from-home arrangement

Access to daily pay enrollment for early pay access

Qualifications

• Minimum 1 year of customer service experience.
• Strong problem-solving skills and eagerness to learn new technologies.
• Ability to work an evening or overnight schedule.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer relationship building

Problem-solving

Technical support experience

Multi-tasking

Computer navigation skills

Education

High school diploma or GED

Job description

Technical Support / Customer Service Representative-Remote (Night Shift)

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $21.49/hr, plus performance-based incentives
- Opportunity for career advancement and personal development within the organization
- Flexible work-from-home arrangement
- Comprehensive benefits including medical, dental, and vision insurance
- Access to daily pay enrollment for early pay access
- Engaging company culture with networking opportunities and diversity programs

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Offer additional products and/or services to customers
- Deliver exceptional customer experiences while maintaining a positive demeanor

What is Required (Qualifications):
- Strong focus on building customer relationships
- Minimum of 1 year of customer service experience
- Ability to work an evening or overnight schedule
- High school diploma or GED
- Strong problem-solving skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications):
- Experience in technical support roles
- Proficiency in fast-paced multi-tasking
- Strong computer navigation skills and knowledge
- Familiarity with iOS and/or MacOS or comparable technology

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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