Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Calgary; Remote; Full time

Job summary

A globally recognized company in customer engagement is looking for a Technical Support / Customer Service Representative for a remote night shift role. Responsibilities include handling inbound customer inquiries, resolving technical issues, and providing exceptional service. Candidates should possess a high school diploma, strong problem-solving abilities, and a minimum of one year in customer service. This position offers competitive pay, bonuses, and comprehensive benefits, alongside opportunities for career growth within an inclusive work culture.

Benefits

Paid training

Health, dental, and vision insurance

Comprehensive employee assistance program

Opportunities for performance-based bonuses

Qualifications

• Minimum of 1 year of customer service experience required.
• Ability to work an evening or overnight schedule.
• Strong computer navigation skills and eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Problem-solving skills

Fast-paced multi-tasking

Education

High school diploma or GED

Tools

PC systems

Job description

Technical Support / Customer Service Representative-Remote (Night Shift)

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Base salary of $21.49/hr, plus performance incentives
- Paid training and opportunities for performance-based bonuses
- Work-from-home convenience in a supportive and inclusive environment
- Access to health, dental, and vision insurance, along with a comprehensive employee assistance program
- Opportunities for career advancement, with 80% of managers promoted from within
- Participation in diverse company networking groups and health and wellness programs

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Offer additional products and/or services while maintaining a broad knowledge of client offerings
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- Ability to work an evening or overnight schedule
- High school diploma or GED
- Strong problem-solving skills and proficiency in fast-paced multi-tasking
- A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with iOS and/or MacOS, or comparable technology
- Strong computer navigation skills and knowledge of PC systems
- Eagerness to learn new technologies

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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