Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Glovertown; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading global technology-enabled company is seeking a Technical Support / Customer Service Representative for remote night shifts. You'll provide invaluable customer support, resolve technical issues, and engage with clients to ensure high-quality experiences while enjoying comprehensive benefits and opportunities for career advancement.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid time off

Paid training days

DailyPay enrollment option to access pay early

Supportive and inclusive company culture

Opportunities for career growth

Engagement in diversity and wellness programs

Qualifications

• Minimum of 1 year of customer service experience required.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills and computer navigation skills.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Problem-solving

Computer navigation

Education

High school diploma or GED

Job description

Technical Support / Customer Service Representative-Remote (Night Shift)

Pay Competitive

Location Glovertown/Newfoundland And Labrador

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Base salary of $21.49/hr plus performance-based incentives
- DailyPay enrollment option to access pay early
- Comprehensive benefits including medical, dental, and vision insurance, paid time off, and paid training days
- Work-from-home convenience with a supportive and inclusive company culture
- Opportunities for career growth with 80% of management promoted from within
- Engagement in diversity and wellness programs promoting a healthy work-life balance

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services
- Deliver expert customer experiences with a focus on problem-solving

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- Ability to work an evening or overnight schedule
- High school diploma or GED
- Strong problem-solving skills and computer navigation skills
- A quiet, distraction-free home working environment with high-speed internet

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Eagerness to learn new technologies
- Familiarity with iOS and/or MacOS or comparable technology

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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