Technical Support / Customer Service Representative (Remote)

Concentrix; Russell; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is seeking candidates for a role that offers competitive pay and opportunities for career advancement. You will provide inbound support, resolve technical issues, and maintain knowledge of client products. The position offers a comprehensive benefits package and a flexible remote work environment, making it an excellent opportunity for those looking to grow in a diverse and inclusive culture.

Benefits

Paid training and performance-based incentives

Comprehensive benefits package

Flexible remote work environment

Qualifications

• Minimum of 1 year of customer service experience.
• Strong focus on building customer relationships.
• Proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer Relationship Building

Problem Solving

Multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $18 per hour, including base salary and performance incentives
- Paid training and performance-based incentives
- Opportunities for career advancement with 80% of managers promoted from within
- Comprehensive benefits package including medical, dental, vision insurance, and a Registered Retirement Savings Plan
- Supportive culture focused on diversity, equity, and inclusion
- Flexible remote work environment

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and services, including smartphones, tablets, and computers
- Deliver exceptional customer experiences while offering additional products and services

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong focus on building customer relationships
- Proficiency in fast-paced multi-tasking and strong problem-solving skills
- A quiet, distraction-free work environment and reliable high-speed internet

How to Stand Out (Preferred Qualifications):
- Technical support experience preferred
- Familiarity with iOS and/or MacOS or comparable technology
- Strong computer navigation skills and PC knowledge

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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