Technical Support - Baggage Applications

Diverse Lynx; Toronto; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support professional to enhance baggage applications at airports. In this role, you will be responsible for troubleshooting issues, monitoring systems, and ensuring efficient luggage handling. Your expertise will help streamline operations and improve the overall travel experience for passengers. Join a diverse team committed to excellence and operational efficiency, where your contributions will make a meaningful impact in the aviation sector.

Qualifications

• Experience in airport or aviation operations related to baggage applications.
• Ability to complete Transport Canada clearance.

Responsibilities

• Support baggage-related applications and systems.
• Monitor baggage handling systems for proper functioning.
• Provide technical support for software used in luggage management.

Skills

Technical Support

Troubleshooting

Baggage Applications

Aviation Operations

Data Management

Job description

Job Title: Technical Support - Baggage Applications

Location: Toronto, ON

Mode: Fulltime

Job Summary:

Resolve and troubleshoot issues related to Baggage Applications used in airports.

Key Responsibilities:

A Baggage IT Operations team member supports baggage-related applications at an airport, ensuring the smooth handling and tracking of luggage. Responsibilities include:

• Supporting baggage-related applications and systems.
• Monitoring baggage handling systems (BHS) for proper functioning.
• Providing technical support and troubleshooting for software used in luggage management.
• Managing data related to baggage handling to improve efficiency.
• Coordinating with airlines, ground staff, and other departments.
• Creating and maintaining documentation for procedures and troubleshooting.
• Ensuring compliance with aviation safety regulations.
• Responding to incidents like lost or mishandled luggage and implementing corrective actions.
• Participating in system upgrades and evaluating improvements.

Qualifications and Skills:

• Experience in airport or aviation operations related to baggage applications.
• Valid driver's license (preferred).
• Ability to complete Transport Canada clearance.
• Willingness to work rotational continental shifts.
• Experience supporting airport IT systems is a plus.

Additional Requirements:

• Ability to work on automation initiatives and system enhancements.
• Understanding system architectures and handling disaster recovery drills.
• Providing 24/7 operational support including holidays and weekends.

Diverse Lynx LLC is an Equal Employment Opportunity employer, promoting a diverse workforce and evaluating applicants based on ability and competence.