Technical Support - Baggage Applications

Epsilon Solutions Ltd.; Toronto; On-site; CAD 50,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Technical Support Specialist for Baggage Applications in Toronto. This role involves resolving technical issues, supporting baggage handling systems, and ensuring compliance with safety regulations. You'll collaborate with various stakeholders to enhance operational efficiency and provide 24/7 support. If you're passionate about aviation and technology, this is an exciting opportunity to contribute to a vital aspect of airport operations.

Qualifications

• Experience in airport operations with a focus on baggage applications.
• Strong troubleshooting skills for technical support.

Responsibilities

• Support baggage applications for smooth luggage handling.
• Monitor and maintain baggage handling systems regularly.
• Collaborate with airlines and ground staff for effective communication.

Skills

Airport Operations Support

Technical Support

Data Management

System Monitoring

Job description

Technical Support - Baggage Applications

Job Title: Technical Support - Baggage Applications

Location: Toronto, ON

Term: Onsite

Job Summary:

Resolve and troubleshoot issues related to Baggage Applications used in airports.

Key Responsibilities:

• Support baggage-related applications to ensure smooth handling and tracking of luggage.
• Complete Transport Canada clearance; a valid driver's license is preferred.
• Work in rotational continental shifts.
• Experience in airport/aviation operations is a plus.
• Serve as the primary contact for IT issues.
• Work on automation initiatives and system enhancements.

System Maintenance and Monitoring

• Monitor baggage handling systems (BHS) regularly.
• Perform routine maintenance and troubleshooting.
• Monitor alerts and escalate issues as needed.

Application Support

• Provide technical support for baggage applications.
• Resolve user-reported issues or bugs.
• Offer 24/7 operational support, including weekends and holidays on rotational shifts.

Data Management

• Manage and analyze baggage handling data to improve efficiency.
• Ensure data integrity and security.

Stakeholder Coordination

• Collaborate with airlines, ground staff, and other departments.
• Communicate system updates and issues effectively.
• Coordinate with IT groups and vendors for application services.

Documentation

• Create and maintain system procedures and troubleshooting guides.

Compliance and Safety

• Ensure operations comply with safety regulations.
• Implement safety protocols to protect staff and luggage.
• Manage system architectures and handle Disaster Recovery drills.
• Respond to baggage incidents and implement corrective actions.

System Upgrades and Improvements

• Participate in system upgrade planning and implementation.
• Evaluate and recommend process improvements.

Required Skills: Airport Operations Support experience related to Baggage Applications.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative

Industries

• Airlines and Aviation