Technical Support Advisor: AI-Driven, Bilingual FR/EN

LGI Healthcare Solutions Santé Inc.; Montreal; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Group insurance from day one

RRSP with employer contributions

24/7 telemedicine

Employee and family assistance program

3 weeks vacation

Job summary

LGI Healthcare Solutions is seeking a customer-focused technical support specialist to ensure a smooth, positive experience for healthcare clients. You will communicate clearly, guide users through problem resolution, and document interactions for follow-up.

The role requires a degree in CS/IT and 1–3 years in a technical support setting, with strong French-language skills and empathy. Growth opportunities and a collaborative, learning culture are offered.

Qualifications

• Degree in computer science, information technology, or a related field.
• 1–3 years in a technical support role with a customer-facing component.
• Excellent verbal and written communication, ability to explain tech to non-technical audiences.
• Experience with AI for case analysis or agent creation is a plus or demonstrates strong learning ability.
• Proficiency with Windows; Linux or Solaris is a plus; BI tools experience is a plus.

Responsibilities

• Be the main contact between the company and customers, ensuring a smooth, positive experience.
• Provide quality technical support and deliver tailored solutions.
• Communicate clearly, with empathy, and proactively solve problems.
• Document customer interactions accurately for follow-up.
• Escalate complex issues to specialized teams while maintaining transparency with customers.
• Participate in ongoing training to improve communication and technical knowledge.
• Offer best-practice recommendations for product use.

Skills

Communication skills

Customer-facing

Problem-solving

Team collaboration

AI interest

Education

Degree in CS/IT

Tools

Windows

Linux

BI applications

Solaris

Job description

LGI Healthcare Solutions is seeking a customer-focused technical support specialist to ensure a smooth, positive experience for healthcare clients. You will communicate clearly, guide users through problem resolution, and document interactions for follow-up.

The role requires a degree in CS/IT and 1–3 years in a technical support setting, with strong French-language skills and empathy. Growth opportunities and a collaborative, learning culture are offered.