Technical Support Advisor I - Healthcare AI Solutions

LGI Healthcare Solutions; Montreal (administrative region); On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Group insurance from day one

RRSP with employer contributions

24/7 telemedicine

Employee and family assistance program

Minimum 3 weeks vacation per year

Job summary

LGI Healthcare Solutions in Montreal, QC, is seeking a customer-focused technical support specialist. You will be the main point of contact between the company and its customers, delivering quality support and tailored solutions while ensuring a smooth and positive experience.

The role requires clear communication, empathy, and proactive problem solving, with opportunities to learn AI-assisted approaches and collaborate across teams to improve outcomes. Fluency in French is essential.

Qualifications

• A degree in computer science, information technology, or a related field.
• 1–3 years of experience in a technical support role with customer interaction.
• Excellent verbal and written communication, able to simplify technical concepts for non-technical users.
• Experience with Windows environments; Linux/Solaris knowledge is a plus.
• Experience supporting BI applications is an asset.
• Strong listening skills and the ability to manage tense customer situations professionally.

Responsibilities

• Serve as the main point of contact between the company and customers, ensuring a smooth, positive experience.
• Provide quality technical support and tailored solutions, guiding customers step-by-step.
• Maintain accurate documentation of interactions for ongoing follow-up.
• Escalate complex issues to specialized technical teams while keeping customers informed.
• Participate in ongoing training to improve communication skills and product knowledge.
• Offer recommendations on best practices in using LGI products and services.

Skills

Customer-facing communication

French language

English language (asset)

Problem-solving

Active listening

Empathy

Technical explanation

Team collaboration

Windows environment expertise

BI applications support

Curiosity about AI in practice

Education

Bachelor's degree in Computer Science or Information Technology

Tools

BI tools

AI-assisted case analysis tools

Job description

LGI Healthcare Solutions in Montreal, QC, is seeking a customer-focused technical support specialist. You will be the main point of contact between the company and its customers, delivering quality support and tailored solutions while ensuring a smooth and positive experience.

The role requires clear communication, empathy, and proactive problem solving, with opportunities to learn AI-assisted approaches and collaborate across teams to improve outcomes. Fluency in French is essential.