Technical Supervisor, Claims - Accident Benefits

The Co-operators Group; Calgary; On-site; CAD 73,000 - 121,000; Full time

Benefits offered by this job

Training and development

Flexible work options

Well-being programs

Volunteer days

Total rewards package

Job summary

CGIC is seeking a Technical Supervisor, Claims - Accident Benefits to lead and develop the claims unit, ensuring superior client service and adherence to policy and regulatory guidelines. The role emphasizes coaching, performance management, and effective resource planning in a hybrid work setting.

The ideal candidate will have 5-7 years in claims or insurance, a post-secondary degree, and progress toward FCIP or CIP, with a proven ability to drive teamwork and autonomy while balancing complex

Qualifications

• 5-7 years of experience in claims, insurance or related field.
• Post-secondary degree or related discipline.
• Working towards FCIP or CIP is preferred.
• Coaching, developing and leading others with autonomy and resiliency.
• Comprehensive knowledge of insurance policies and claims handling practices across jurisdictions.

Responsibilities

• Lead and manage the claims unit to meet objectives and provide exceptional client service.
• Coach and develop team members, plan resources and manage performance.
• Ensure adherence to claims handling guidelines, policies and procedures.
• Monitor reserves and authorize payments up to the policy limits.
• Foster a client-focused culture and continuous improvement.

Skills

Coaching

Leadership

Autonomy

Teamwork

Critical thinking

Education

Post-secondary degree or related discipline

Job description

Technical Supervisor, Claims - Accident Benefits

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As the Technical Claims Supervisor – Accident Benefits, you will be accountable for managing the unit operations, providing leadership, coaching, development, and support to the team to achieve claims objectives. You will be accountable for the leadership in delivering superior client service, employee engagement, meeting claims handling guidelines, controlling expenses, resource planning and people management for the unit.

How you will create impact:

• Leading and cultivating an inspired working environment that encourages mastery, autonomy, purpose, and resiliency for a diverse team.
• Creating a client service culture and embed client engagement into the claim’s operation, inspiring and motivating the claims team to provide the best claims experience in Canada.
• Developing and building service expertise and knowledge in the business operations and remain current on the claims technology to best serve our clients. Leveraging analytics and partnerships to optimize decision making within the operation and file handling.
• Providing daily support to the claims team in making sound decisions, policy interpretations, policy violations, quantum, assessment, negotiation, and settlement of claims in accordance with discipline practices, legislation, and company guidelines.
• Ensuring the adequacy of manual reserves and implementation of the reserving policy and authorize claim payments and reserves up to $1,000,000.
• Coaching and developing your team, recruit and select talent, recognize achievements, and manage performance to develop an agile team and achieve department objectives.

To join our team:

• You have 5- 7 years of experience in claims, insurance or related field.
• You have a post-secondary degree or a related discipline.
• You have or is working towards the Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP).
• You have successful experience in coaching, developing and leading others with a positive focus on teamwork and professionalism, and exhibit a high degree of autonomy and resiliency.
• You have comprehensive knowledge of insurance policies and claims handling practices across all provincial jurisdictions.

How you will succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected salary range $72,847 - $121,411 (min-max, full range).

Salary placement

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.