Administrative Assistant

Co-operators General Insurance Company; Guelph; On-site; CAD 38,000 - 63,000; Full time

Job summary

Co-operators General Insurance Company in Ontario is seeking an Administrative Assistant to provide a full range of support to the claims department, delivering client-focused service and efficient process administration.

You will handle database tasks, document processing, meeting coordination, and reception support, with a focus on continuous improvement and exceptional client service.

Qualifications

• You have one year of related business experience or equivalent education.

Responsibilities

• Provide a wide range of support services: database admin, word processing, file setup, meeting coordination.
• Deliver exceptional client service in line with claims standards to drive client engagement.
• Offer telephone and reception support, interacting with clients and colleagues.

Job description

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Office-Based
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As the Administrative Assistant, you will provide a full range of support services to the claims department. You will contribute to our client service culture by implementing innovative, client-centric solutions.

How you will create impact:

• Offering a wide range of support services, including database administration, word processing, claim file set up, coordination of meetings and maintenance of office equipment.
• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.
• Providing telephone support and reception services as required, involving broad interaction with clients and colleagues.

To join our team:

• You have one year of related business experience or equivalent education.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you:

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected Salary range $38,007 to 63,345.00

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.