Technical Specialist

University of Toronto; Toronto; On-site; CAD 84,000 - 108,000; Full time

Job summary

University of Toronto seeks a Technical Specialist to lead IT service operations, planning and providing senior technical support. You will cultivate relationships with staff and departments, oversee complex incidents, and drive modernization for secure computing and lifecycle management.

You will coordinate with peers and clients to deliver high-caliber IT solutions, focusing on end-user devices, Microsoft 365, and enterprise tools while maintaining top-tier service quality.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum four years of diverse IT experience in a multi-client environment.
• Minimum one year coordinating activities, solving problems, scheduling and prioritization.
• Diverse application experience including Office 365, email apps, Windows, web browsers.
• Experience with MacOS, Windows, Linux/Unix; iOS; Web/HTML skills.
• Experience installing and configuring endpoints with security measures.
• Experience writing and disseminating technical specifications and client-facing documentation.
• Ability to analyze complex problems and produce actionable plans.
• Ability to convey complex ideas and teach clients; strong presentation skills.
• Experience in creating complex technical documentation and leading project delivery.
• Ability to work with data (SQL), reporting and records creation.
• Expert knowledge of end-user devices, Microsoft 365, and enterprise management tools.
• Top-tier customer service skills and strong communication.

Responsibilities

• Responding to end-user service requests.
• Troubleshooting complex computer system problems.
• Providing consultative advice on IT issues.
• Delegating tasks to IT support staff when appropriate.
• Analyzing service delivery and internal processes; recommending improvements.
• Probing for information from end-users to identify problems and needs.
• Planning and implementing components of IT projects.
• Conducting needs assessments to determine end-user requirements.

Skills

Customer service

Communication skills

End-user support

SQL

Data analysis

Education

Bachelor's degree in Computer Science or related field

Tools

Office 365

Microsoft Windows

Linux/Unix

Web/HTML

ServiceNow

Intune / KACE

Job description

Technical Specialist

Date Posted: 10/08/2026

Req ID: 50497

Faculty/Division: Faculty of Applied Science & Engineering

Department: APSC Admin. Units

Campus: St. George (Downtown Toronto)

Description

About us

The Faculty of Applied Science & Engineering is a world-renowned community of researchers and students dedicated to solving some of the world's most pressing challenges through collaborative and multidisciplinary research and experiential education. Through rigorous technical training, and unparalleled extracurricular and professional experience opportunities, we prepare the next generation of engineering leaders and change makers to unlock the future's boundless potential.

The Faculty's Information Technology team works together to support a dedicated and diverse group of academic and administrative professionals who exemplify excellence in their fields.

Your opportunity

Reporting to the Manager, Client Services, the Technical Specialist will provide senior technical expertise responsible for IT service operations stewardship through planning, implementation, and ongoing support.

The incumbent will help cultivate and build positive relationships with staff and departments, working closely with peers, technical teams, and clients to lead and drive sustainable modernization paths for the delivery of high caliber IT solutions and secure computing, focusing on lifecycle management, maintenance, data analytics, and IT service maturity. The incumbent will oversee all aspects of service delivery, including resolving complex issues, major incidents, and provide exemplary hands‑on technical support.

Your responsibilities will include

• Responding to end-user service requests


• Troubleshooting complex computer system problems


• Providing consultative advice on IT issues


• Delegating tasks to IT support staff when appropriate


• Analyzing service delivery and/or internal processes and recommending improvements


• Probing for information from end-users to identify problems and establish needs


• Planning and implementing components of IT related projects


• Conducting needs assessments to determine end-user technical requirements

Essential Qualifications

• Bachelor's Degree in Computer Science, Computer Engineering, or related discipline, or equivalent combination of education and experience.


• Minimum four years of diverse IT experience in a multi-client and multifaceted operational environment.


• Minimum one year of experience coordinating the activities of and providing orientation to others on work procedures and practices, including assisting in solving complex problems, and providing day-to-day work coordination, scheduling and prioritization.


• Must have diverse application experience including, but not limited to, standard Office 365 applications, e-mail applications, Microsoft operating systems, web browsers and a desire to expand existing skill sets.


• Demonstrated experience with MacOS, MS Windows, and Linux/Unix operating systems; iOS ; Web/HTML skills.


• Experience with installing and configuring endpoint devices with applied security measures.


• Demonstrated extensive experience writing and disseminating technical or procedural specifications and client facing documentation; skilled at developing key messaging and talking points.


• Demonstrated experience in analyzing complex problems and producing actionable plans and solutions.


• Demonstrated experience with conveying complex technical ideasand teaching clients howto use IT systems, including presentation skills with the ability to facilitate staff training sessions, client workshops and meetings.


• Demonstrated experience in creating complex technical documentation.


• Demonstrated ability to lead project delivery to completion.


• Ability to work with data including querying (SQL), report formatting and records creation.


• Expert level knowledge of all aspects that supports the client experience, including end-user devices setup and configuration, software like Microsoft 365 and its associated application suite and enterprise management tools.


• Top-tier customer service skills.


• Ability to communicate effectively and accurately, both verbally and in writing, especially in conveying complex technical ideas to clients, management, and other IT staff members.


• Ability to troubleshot network connectivity and performance issues.


• Demonstrated ability to learn on the job, and on own initiative, to keep abreast of rapid changes in a dynamic environment.


• Strong time management and organizational skills.

Assets (Nonessential)

• Technical certifications related to project management, processimprovement, and business analysis (e.g., PMP, ITIL).


• Experience with ServiceNow.


• Experience with Microsoft Intune or KACE Endpoint Systems Management Appliances.


• Familiarity with the University environment, governance, and policies.

To be successful in this role you will be

• Accountable


• Achievement oriented


• Communicator


• Multi-tasker


• Possess a positive attitude


• Proactive


• Self-directed


• Team player

Closing Date: 10/20/2026, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Continuing

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 12 -- $84,564 with an annual step progression to a maximum of $108,145. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Information Technology (IT)

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

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