Technical Specialist

Government of Alberta; Edmonton; On-site; CAD 66,000 - 99,000; Full time

Job summary

Government of Alberta in Edmonton is seeking a Technical Specialist to maintain and enhance enterprise web applications and build digital forms that improve service delivery. You will work with a team to design workflows, ensure accessibility, and leverage AI-assisted tooling to boost productivity.

The role focuses on developing forms and web-based solutions within the TI ministry, contributing to a modern digital government and better citizen experiences.

Qualifications

• 2-year diploma in a related discipline (e.g. Computer Sciences, Information Technology).
• Data & Web Technologies: JSON, SQL, XML, RESTful Web Service APIs.
• Hands-on development and administration experience with Windows Server, IIS, SharePoint Online and Microsoft M365.
• Demonstrated ability to effectively use AI-assisted tools (such as Microsoft Copilot or similar technologies) to support research, analysis, content development, troubleshooting, and productivity improvements.

Responsibilities

• Developing, maintaining, and enhancing enterprise web applications supporting various GoA services.
• Designing, developing, and implementing digital forms and workflow solutions using modern web technologies, enterprise platforms, and industry accessibility standards.
• Collaborating closely with team members, technical leads, and internal stakeholders to support service delivery and system availability.
• Using AI-assisted tooling effectively to assist, automate and improve efficiency of work.

Skills

JSON

SQL

XML

REST APIs

AI-assisted tools

Education

2-year diploma in Computer Science/IT

Tools

Windows Server

IIS

SharePoint Online

Microsoft 365 / M365

Power Platform

AEM Forms

ServiceNow

Microsoft Copilot

Job description

Job Information
Job Title:Technical Specialist
Job Requisition ID:87539
Ministry:Technology and Innovation
Location:Edmonton
Full or Part-Time:Full Time
Hours of Work:36.25hours per week
Permanent/Temporary/Wage:Permanent
Scope:Open Competition
Closing Date:September 17, 2026
Classification:Systems Analyst 1
Salary: $2,53 3.72 to $3,799.96 bi-weekly ($66,130 - $99,178/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information, please visit: https://www.alberta.ca/about-the-alberta-public-service

The Ministry of Technology and Innovation (TI) provides leadership and services that support digital transformation across the Government of Alberta. The ministry helps modernize government programs, improve access to services, and strengthen the use of data, technology, and innovation to better meet the needs of Albertans. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation

The Corporate Information and Content Management Operations Office (CICMO), within the Technology Support and Operations (TSO) division, provides Government of Alberta staff with leadership and guidance for managing information resources effectively and efficiently. CICMO also sets the strategic direction for information management, helping staff treat information as a valuable corporate asset.

The Forms Management unit supports government programs by developing and maintaining accessible, effective, and user‑focused forms. The unit works with partners across government to streamline information collection, improve form usability, and support consistent service delivery.

Within this environment, employees contribute to meaningful work that improves how government delivers information and services. This role supports that work by helping create accessible forms that enable programs across government to serve Albertans more efficiently.

The passionate and solutions focused people that we hire help us to drive vital programs and services that affect Albertans. Whatever your position is here, you will be a part of something great

Role Responsibilities

As a Technical Specialist on the Forms and Technical Services Team, you will be responsible for maintaining existing applications and implementing new systems that support key digital initiatives. Reporting to the Team Lead, Technical Services, you will build web-based solutions, automate complex processes, enhance public access to services, and support the ongoing transition toward a digital government.

The responsibilities of this role include:

• Developing, maintaining, and enhancing enterprise web applications supporting various GoA services.
• Designing, developing, and implementing digital forms and workflow solutions using modern web technologies, enterprise platforms, and industry accessibility standards.
• Collaborating closely with team members, technical leads, and internal stakeholders to support service delivery and system availability.
• Using AI-assisted tooling effectively to assist, automate and improve efficiency of work.

To be successful in this position, you will demonstrate:

• Strong analytical and problem-solving skills to troubleshoot, debug, and resolve complex application issues.
• Excellent verbal and written communication skills, with a strong focus on service delivery, citizen and client support, teamwork, and collaboration.
• The ability to manage multiple concurrent projects while maintaining a proactive approach to time management, service quality, and deliverable outcomes.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Qualifications

Requirements:

• 2-year diploma in a related discipline (e.g. Computer Sciences, Information Technology). Equivalencies may be considered.
• Data & Web Technologies: JSON, SQL, XML, RESTful Web Service APIs.
• Hands-on development and administration experience with Windows Server, IIS, SharePoint Online and Microsoft M365.
• Demonstrated ability to effectively use AI-assisted tools (such as Microsoft Copilot or similar technologies) to support research, analysis, content development, troubleshooting, and productivity improvements.

Preferred experience:

• Adobe Experience Manager (AEM) Forms development and administration.
• Enterprise workflow engines (e.g., Power Platform, AEM Workflows).
• Platform experience with ServiceNow
• A related 1-year certificate from a recognized postsecondary institution and 1 year of related experience in a related discipline (e.g. Computer Sciences, Information Technology.

Term of Employment: Permanent, Full-time position

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Final candidates may be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Positive workplace culture and work-life balance.